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Samsung

Rant

Reason why not to buy Samsung

by schottd / December 6, 2012 6:45 AM PST

December 5, 2012

Have a series 7 750 DLP set purchased in 2008. After reading hundreds of similar "white dot" issues with Samsung DLP sets, I attempted to get problem fixed through Samsung Support. As hundreds of others have found, the answer is "your set isn't covered." I was able to obtain information from them that the DMD chip in question, is made by Texas Instruments, and was brought up in litigation in 2006- hence units made with that one chip were replaced. Samsung CONTINUED to use the Texas Instruments DMD chip and they continue to have that exact same problem as the chips before. But since it is "technically" not the litigated part, they are not honoring any forms of repair for their customers. Amazingly bad business practice, and possible subject to civil claims if enough people complain. As I told them, their failure to correct their less than $100 mistake results in consumers like me buying from their competitors and convincing everyone I know to do similar. Future computer part, electronics, phone purchases? Not going to be with Samsung. So I am out a few hundred to buy a new TV and Samsung loses over $50,000 a year in sales for my business alone.

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Re: Reason why not to buy Samsung
by Samsung_HD_Tech Samsung staff / December 6, 2012 10:44 PM PST

Hi schottd,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech

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transaction number
by schottd / December 7, 2012 4:50 AM PST

ticket number was 4117203824

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