Audio & Video Software forum


RealPlayer has no sound?

by hikergirl / September 8, 2013 8:54 AM PDT

I made a video this morning. I have downloaded it to my computer. I tried playing it back - there is no sound whatsoever. I turned on the sound on the camera before making the recording. Even if the sound were "off" when recording, as long as it is turned "on" before downloading, there should be sound. I have the latest version of RealPlayer (16). There is no support with free version. Any ideas?
I want to upload to youtube, but the video will tie up the computer for at least 24 hours. So, I don't want to go through all that, if there is no sound on the video.
OS: XP Pro SP3, Firefox, HP e-pc40 (I know it's old but it is what it is).

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All Answers

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Without much detail
by R. Proffitt Forum moderator / September 8, 2013 8:57 AM PDT

I can't see what encoding was used but it's time to try it on VLC PLAYER to see if it can decode this video and audio.

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by hikergirl / September 9, 2013 4:55 AM PDT
In reply to: Without much detail

I have had a number of versions of RealPlayer, and they all played fine.
I searched for, and tried, VLC Player. CNET's site does not indicate it reads MOV files. But, I did try. First, was an attempt to get the ZIP file. I don't seem to have any type of software to unzip the file. Even if I did, I got the message that the file is either invalid or corrupted.
So, I tried (twice) to install the .exe version. Twice, I got: Installer integrity check failed. Common causes include incomplete download and damaged media. Contact installer's author to obtain a new copy. (I reported these problems to CNET, although I do not use its downloader. I did not report the problems to the author.)

Back to my original question: Why does RealPlayer not have any sound? There is no manufacturer forum for it, or I would post the question there. Today, I tried reinstalling. There is still no sound. I tried another of my movies, and it, too, has no sound - although it is on youtube and plays fine. I know my computer has very little RAM but... the movie moves, there is no sound.
I may have to research QuickTime player.

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Why not get it directly?
by R. Proffitt Forum moderator / September 9, 2013 5:30 AM PDT
In reply to: Encoding?
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I use only manufacturers' sites
by hikergirl / September 9, 2013 9:37 AM PDT

I have installed Quick Time Player, which actually does play sound. Now, I'll let the video upload to youtube over-night.

I tried to send some type message to the folks at videoLAN but found nowhere to do that. I guess they'll just have to keep the non-working software they are giving away - no one would buy it.

Thanks for your suggestions.

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So do I
by R. Proffitt Forum moderator / September 9, 2013 10:05 AM PDT

That's why I use the official VLC site.

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