Small business & Startups forum


Really Bad Cyberpower PC Experience

by HateRipOffs / January 4, 2013 12:58 PM PST

Here I sit in 2013, realizing that even though I spent two full months researching which PC Workstation to buy, I should have done even more research. I was convinced I had made the right decision.

In September of 2012 I bought a Cyberpower PC Power Mega II 1600, loaded with the exact features I wanted. $1,400.00 seemed like such a good buy. After spending over 100 hours trying to fix it, sending it back for repairs, getting it back with nothing repaired, I finally able to convince the retailer to accept the return. This process took several months, and most recently included a six hour phone session with Cyberpower to walk me through fixing my own machine. Again, this was after they "fixed" it. They did nothing, my numerous phone calls in December of 2012 resulted in no fixes, just another authorization to return it again.

In the 17 days it took to ship it to Cyberpower, "repair" it, ship it back to me, they issued 1,308 RMA's! That is a lot of machines coming in for repair. That figure alone should tell you that if you are considering buying a computer from them, no matter how good the deal looks, you should run in the other direction as fast as you can. I have been buying computers since the first Atari in the early 1980's, currently own seven computers. I have never had an experience with any other manufacturer that they were unable to resolve. Compaq, HP, MAC, etc.

I am aware that if someone has a bad experience, they tell ten people - and if they have a good one - you are lucky to hear about it. Maybe they tell one person.

Yes, I read some negative reviews before buying, but also read statements from Cyberpower PC stating how they are working hard to meet customer needs, have improved customer service, and dozens of 5 Star reviews on their own website. None of this is believable. It's flat out fraud. They didn't even attempt to fix my machine, and returned it poorly packed, with more problems than it had when I shipped it to them.

Many readers have told me I should build my own, or have it built locally. Seems like wise advise, except that the total cost of all the parts far exceeds what my local guy could build it for. We are not talking about cheap components, just a lack of skills and very poor technical support.

I could go on and on, but I won't. I have so much time invested into this already. Just know this: Cyberpower PC is terrible. They make one excuse after another. They won't refund your money. They won't fix your computer. They will keep you on hold for hours. If you need a reliable machine for your business like I do, this is not the company for you. Buy from ANYONE ELSE and let them know how frustrated you were with Cyberpower PC, Perhaps the company you select will then make an effort to treat you better.

Post a reply
Discussion is locked
You are posting a reply to: Really Bad Cyberpower PC Experience
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Really Bad Cyberpower PC Experience
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


$16,000 used SUVs

Whether you like your SUVs cute or capable, or some blend of the two, we've got a wide variety of choices in Roadshow's first collection of Editors' Used Picks.