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READ ME: Common Questions and Issues

by John.Wilkinson / January 10, 2009 3:53 AM PST

Before posting, please note that this forum is not intended to address issues downloading/installing software in general. Rather, it is restricted to issues specifically surrounding, and indirectly CNET's If your issue is not directly related to either of these websites you will receive the best response by clicking here and selecting the most applicable forum in which to post your issue. Otherwise feel free to review the FAQs below and, if your issue is not addressed, click here to create a new thread. Someone should be with you shortly. Happy


Note: This post was edited by a forum moderator to update wording on 03/29/2013 at 8:38 AM PT

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FAQ: I need to contact CNET support...
by John.Wilkinson / January 10, 2009 3:53 AM PST

The best way to contact CNET customer/technical support is through their webform, which may be accessed by clicking here. Provide as much detail regarding your issue as possible and you should receive a confirmation e-mail within a few hours, followed by a response from a customer support representative within two business days. (Note that CNET support does not respond during weekends or holidays.) Before you do, however, please white-list the domain and in your e-mail system's spam filters, if such an option is available to you, to ensure that the response is received in a timely manner.


Note: This post was edited by a forum moderator to update links on 03/29/2013 at 8:36 AM PT

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FAQ: I e-mailed CNET but have not received a response...
by John.Wilkinson / January 10, 2009 3:54 AM PST

CNET customer support typically responds to all inquiries within two business days, which excludes weekends and all US-observed holidays. If you have not received a response withing that time, please check your e-mail spam folder to ensure the response was not mistakenly classified as spam. This may be prevented by white-listing the domain or in your spam filters, if such an option is available.


Note: This post was edited by a forum moderator to update content on 03/29/2013 at 8:40 AM PT

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FAQ: I cannot successfully download from
by John.Wilkinson / January 10, 2009 3:55 AM PST

There are several factors which may prevent you from downloading from

1.) Verify that you have not set your browser or security software to prevent website redirects. If such a security option has been enabled, see if you can approve redirects on a case-by-case basis or can white-list

2.) If you are taken to the "Thank you for downloading" page but the download has not begun, click the "click here" alternative download link displayed on that page.

3.) Disable any download manager you may be using as some will drop or corrupt downloads from various websites, including Instead, let your browser manage the download itself.

If the problem remains please contact CNET Customer Support by clicking here.


Note: This post was edited by a forum moderator to update link on 03/29/2013 at 8:42 AM PT

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FAQ: What happened to
by John.Wilkinson / February 20, 2009 1:12 AM PST

In 2008, the decision was made to close Cnet Music (, excluding it from the massive redesign efforts that followed and resulting the removal of links to from the other Cnet sites. Today, Cnet has officially announced that will cease to exist on March 11, 2009, being replaced by parent company CBS's Please see the following notification for additional details.



Greetings CNET Download Music artists,

We have some important news to share, and we wanted to make sure you heard it from us first. On Wednesday, March 11, 2009, we are permanently closing CNET Download Music and redirecting all URLs and page traffic to similar pages on our sister site

PLEASE NOTE: We will not be able to save or transfer any content from CNET Download Music artist profile pages to Therefore, we recommend that you sign up as a artist and transfer any content from your CNET Download Music artist page prior to March 11.

We're extremely proud to introduce you--and the CNET Download Music community as a whole--to, our sister site at CBS Interactive. Like CNET Download Music, shares the spirit of independence and discovery that we find so vital to our online music experience and is thoroughly focused on putting you--the users and artists--right out front.

Launched in 2002, is a music discovery site without borders, a destination where listeners, be they casual or fanatic, can come to both hear old favorites and get turned on to new ones--to listen, learn, and share with friends. is an immersive environment, a music space that draws you in and invites exploration. We feel that makes it a perfect match for the artists and users of CNET Download Music.

As an artist, you're invited and encouraged to upload your music onto You can sign up as either an artist or a label; either way, as with CNET Download Music, the cost is free and the process is simple.

In addition to joining a positive, immersive music community, there are key benefits to posting your music on, including:

The Artist Royalty Program, which allows even unsigned artists to get paid when users stream your music.

The ability to upload your entire discography.

The ability to add videos, albums, and even event information to your artist profile.

Detailed stats on who is listening and when.

A massive community of more than 20 million active music fans.

Easy access to immediately update and modify your profile page.

The FAQ can provide greater details on the benefits of joining the artist community and walk you through the process.

You can sign up on at any time. Once your new profile is in place, we also suggest that you modify any URLs you may have on other sites--personal blogs or Web sites, and artist or label pages--to point instead to your new profile page on The sooner you make these changes, the less confusion for your friends, colleagues, and fans!

Again, we want to thank you for participating as a member of the CNET Download Music artist community. We've been thrilled to be able to give independent artists a space to post music and share it with each other and the community at large. And we feel proud that, since launching in 2004, the site retained its focus on adventurous, independent music and the spirit of discovery. Those of us working behind the scenes are, after all, just like you: extremely passionate about music, always eager to discover new favorites and to share them with others.

With that in mind, we hope you will join us as we continue to grow into the most exciting, dynamic, and powerful music destination on the Web.

Thanks very much,
The CNET Download Music Team

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