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Question

RE: INACTIVE AVAST INTERNET SECURITY

by ajacivil / March 2, 2012 11:38 PM PST

Hi members of cnet forum. Best of wishes to you.
Could you help out with this problem.
I have installed AVAST internet security in
my Cmpaq laptop with a windows 7 home edition
OS. Then one evening the Avast suite alerted me
that an update was available. I accepted the update
an my avast was updated from version 6 to 7.
However, my system started freezing after this upgrade.
I then used the System Restore to revert my system
to its earlier state. This is where I ran into a serious
problem. The avast stopped protecting my system
even though it was running due to inconsistency in
its file system. I tried to unstall the avast internet
security and it was not possible.
Now my sysem is without protection. Should I install
another antivirus in my system? I have been told that
two antivirus suites in a system slows down a computer considerably!
How do I uninstall the faulty AVAST internet
security. It has not been possible to contact
avast customer service.
Best regards to all of you.
AJACIVIL

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All Answers

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Answer
You are not the only one that has
by roddy32 / March 3, 2012 12:05 AM PST

problems with this upgrade. I have the free version and was one of the lucky ones that did NOT have a problem. But anyway, This link below is from the avast forum for people that are having problems. Try the suggestions there.

http://forum.avast.com/index.php?topic=94514.0

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RE: corrupt avast
by ajacivil / March 9, 2012 10:18 AM PST

Re: IMPORTANT! Fix utility for corrupted avast! v6/v7 installations

I get the following message when trying to run this fix:
Your avast! Installation doesn't seem to have the problem this fix is
supposed to solve (code:11)
My avast suite says it is not protecting my system.
I cannot repair it via programs and features in control panel
(of Win 7 home edition).
I cannot uninstall the corrupt avast.
What do I do?

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I would suggest that you post
by roddy32 / March 9, 2012 11:56 AM PST
In reply to: RE: corrupt avast

in the avast forum at the link I posted above about this. The avast people themselves know more about this than I do. They already released another update to correct the problem a few days ago.

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Answer
Avast
by bob b / March 3, 2012 12:32 AM PST

If the fix tool that Roddy suggested does not fix the issue then it might be necessary to wipe the whole thing and start over.

http://www.avast.com/uninstall-utility

Then reload Avast and all should be well.

Btw......I am also one of the lucky ones who dodged that bullet.

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RE: INACTIVE AVAST INTERNET SECURITY
by ajacivil / March 9, 2012 3:04 PM PST
In reply to: Avast
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RE: INACTIVE AVAST INTERNET SECURITY
by ajacivil / March 9, 2012 9:36 PM PST

It appears AVAST antivirus version 7 is full of
problems. I succeeded in deleting the corrupt suite
and thereafter re-installed avast 7.0.1407.0 free antivirus
that I converted to internet security with my subsisting
license. A new problem has arisen. There is no firewall
in the latest avast program. Can this problem be solved?
Do I abandon and go for another antivirus say AVG?
My avast software has become a terrible pain in the neck!

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avast! Internet Security does come with a firewall
by Carol~ Forum moderator / March 11, 2012 7:32 AM PDT

ajacivil...

>>I succeeded in deleting the corrupt suite and thereafter re-installed avast 7.0.1407.0 free antivirus that I converted to internet security with my subsisting license.<<

I'm unclear as to which version (and how) of avast! you eventually wanted to install. It would appear to me it was their Internet Security. It does come with a firewall. Please see this "Feature Comparison" chart. Or this overview of their 3 versions.

Are you having a problem trying to install it? Is there a reason you first downloaded the free version, instead of the Internet Security? If you are up-to-date and current with your payment, go to the same page and click on the "Existing Customers" tab. It should address your needs, if in fact it is their Internet Security you want.

IF it's the FREE version you have installed (or want), you always have the option of using it with Windows Firewall.

You wrote in your original post, you were unable to contact customer service. Did you try calling them at their toll free number - 1 877-314-5079 ? Or contacting them via email ?

Best of luck..
Carol

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RE: INACTIVE AVAST INTERNET SECURITY
by ajacivil / March 11, 2012 8:17 AM PDT

Thanks a million carol.
I have followed up with your recommendation.
I believe my problem will soon be solved.

wishing you all the best and luck in life
ajacivil.

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With fingers crossed..
by Carol~ Forum moderator / March 11, 2012 8:47 AM PDT

With fingers crossed, hopefully all will be straightened out - sooner than later. Happy

Carol

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RE: INACTIVE AVAST INTERNET SECURITY by ajacivil
by ajacivil / March 11, 2012 9:41 AM PDT
In reply to: With fingers crossed..

Dear Carol

Thanks again. my problem is completely
solved after i followed your instructions.
I visited the avast site and was able to download the
internet security 7.01426 as an existing customer.
my avast is now functioning perfectly including
the firewall.
However, my compaq notebook pc have
slowed down appreciably. That was not the
case when I was running the version 6.
It seems this latest avast has some hidden flaws.
Many people seem to be complaining about it.

Wishing you the best again.
God's blessing (please forgive me if you are not the religious tye)

ajacivil

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You're welcome, ajacivil. Glad we were able to help. :)
by Carol~ Forum moderator / March 11, 2012 11:05 AM PDT

Yes, I see there have been many (and various) complaints, about the newest version. Hopefully, some changes and/or improvements will be made in the near future.

I'll take God's blessing, no matter my religious ilk. Wink
Carol

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