I second every negative point thats been said about this program. It does put up multiple communications screens at time of uninstall and even then, I have gone through the unistall process over 7 times now and each time it not only fails, it takes down my computer with it. During unistalll it actually reinstalls. Like this other frustrated person, I am at aloss to describe it becuase its creating so many problems its too much to list! I have had to hard restart 3 times, which i typically NEVER do, and have even seen the blue screen of death attempting to get rid of this. I have tried to unistall in safe mode, safe mode with networking and even dis a system restore to the date before I ever installed this program. Do you know what happened? It was still there! only now it showed an install date that was 6 weeks earlier than I had initially had?!?! How does a program get around somethign as solid as system restore? This is a HIDEOUS program and I would reccomend that no one install and that Cnet warn, rather than offer it. I tried contacting their so called 24/7 customer service before posting these complaining tones (and they have not responded to any calls, any call back requests through their website, any tickets Ive submitted and even duped me when I called them directly! Their 24/7 chat brings up a temporarily unavailable message every time. This company is bogus and ought to be exposed for what it really is!