Windows 7 forum

Question

Ransomware Virus Need Help!

by Circa_War / January 27, 2013 1:31 PM PST

So my friends computer just today crashed from a ransomware virus, talking about illegal music and asking for 120 dollars. We cant get the computer to start up in any safe mode, in normal mode, or with a windows install disk. She can never get to her desktop or even a log in screen. Eventually her computer will just stop and freeze at some point before that. Help!

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Ransomware Virus Need Help!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Ransomware Virus Need Help!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Those malware items are tuff
by lacsr / January 27, 2013 8:30 PM PST

First off, take a look at the thread from Grif: http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5165373
Do exactly as indicated in the thread. It may require getting some things while using an uninfected computer. If that does not do the trick, come back with results from the aforementioned activity, or preform a Recovery from the manufacturer's Recovery method. Most all provide a way to return the PC to like new condition.
If the make and model is provided, we can help if that is the route to take, then that will take care of the problem.

Collapse -
Answer
If It Won't Boot Correctly At All, Then A Rescue Boot Disc..
by Grif Thomas Forum moderator / January 28, 2013 4:39 AM PST

...is probably in order.. Follow the steps in the link below to create a Rescue CD on a separate "clean" computer.. Once the disc is created, use it to boot the infected computer, then use the instructions to scan for viruses/malware and remove the bad stuff BEFORE Windows loads..

http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

Once you've followed the steps above and let the Rescue CD do its thing, then restart the computer into Safe Mode with Networking and follow the steps below to finish the cleanup.

http://forums.cnet.com/7723-6132_102-582006/undetected-virus-problems-related-to-installation-of-adobe/

Hope this helps.

Grif

Collapse -
Answer
Ransomware Virus Need Help !
by jayreagan1026 / February 17, 2015 10:27 PM PST

I have gotten this FBI Ransom Ware 3 times. I know it piggy backed itself on Adobe Flash Player once. If you see that Adobe Flash Player update popup, don't click it, you probably already have Adobe Flash. Anyway, I have cleaned it once with Malwarebytes and Hitman Pro in safe mode. But the other 2 times on a laptop and desktop, I removed the hard drives and put them in a case with a USB connection to a computer that was not infected. I ran Malwarebytes "Custom" scan on the external drive and it found the virus files, and I removed them. Put the drive back into the original computer and it booted fine and the Ransom Ware rootkit was gone. If you use Mbytes, chek the scan for rootkits and heuristic scans. This scan may take a few hours because it scans every friggin' byte on the drive, and every single file, but in the end it is worth it.

Collapse -
Do you know about Ninite?
by R. Proffitt Forum moderator / February 17, 2015 10:37 PM PST
Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the school year

Smart tech for smart students

Forget the pencils and notebooks. Gear up your students with these portable and powerful note-taking machines.