Windows 7 forum


Ransomware Virus Need Help!

by Circa_War / January 27, 2013 1:31 PM PST

So my friends computer just today crashed from a ransomware virus, talking about illegal music and asking for 120 dollars. We cant get the computer to start up in any safe mode, in normal mode, or with a windows install disk. She can never get to her desktop or even a log in screen. Eventually her computer will just stop and freeze at some point before that. Help!

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All Answers

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Those malware items are tuff
by lacsr / January 27, 2013 8:30 PM PST

First off, take a look at the thread from Grif:;msg5165373
Do exactly as indicated in the thread. It may require getting some things while using an uninfected computer. If that does not do the trick, come back with results from the aforementioned activity, or preform a Recovery from the manufacturer's Recovery method. Most all provide a way to return the PC to like new condition.
If the make and model is provided, we can help if that is the route to take, then that will take care of the problem.

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If It Won't Boot Correctly At All, Then A Rescue Boot Disc..
by Grif Thomas Forum moderator / January 28, 2013 4:39 AM PST probably in order.. Follow the steps in the link below to create a Rescue CD on a separate "clean" computer.. Once the disc is created, use it to boot the infected computer, then use the instructions to scan for viruses/malware and remove the bad stuff BEFORE Windows loads..

Once you've followed the steps above and let the Rescue CD do its thing, then restart the computer into Safe Mode with Networking and follow the steps below to finish the cleanup.

Hope this helps.


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Ransomware Virus Need Help !
by jayreagan1026 / February 17, 2015 10:27 PM PST

I have gotten this FBI Ransom Ware 3 times. I know it piggy backed itself on Adobe Flash Player once. If you see that Adobe Flash Player update popup, don't click it, you probably already have Adobe Flash. Anyway, I have cleaned it once with Malwarebytes and Hitman Pro in safe mode. But the other 2 times on a laptop and desktop, I removed the hard drives and put them in a case with a USB connection to a computer that was not infected. I ran Malwarebytes "Custom" scan on the external drive and it found the virus files, and I removed them. Put the drive back into the original computer and it booted fine and the Ransom Ware rootkit was gone. If you use Mbytes, chek the scan for rootkits and heuristic scans. This scan may take a few hours because it scans every friggin' byte on the drive, and every single file, but in the end it is worth it.

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Do you know about Ninite?
by R. Proffitt Forum moderator / February 17, 2015 10:37 PM PST
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