Mac OS forum

Rant

QuickTime MPG-2 Playback Component

by birdy1928 / March 15, 2013 12:07 PM PDT

Purchased this some time back and every time I made an upgrade, it disappeared off the dock and also Applications.

The Apple store re-installed it for me promptly because I had a purchase order number as well as a case number.

After upgrading from one cat to another (I think it was Snow Leopard), it was lost again. This time the Apple people had deleted the records of my original purchase and subsequent re-installation and would not recognize the numbers I supplied as proof and refused to issue a new component.

Without that applet I cannot make iMovies from videos taken with my Panasonic camcorder and had to dust off an older tape-based one.

Rather than sending another 20 bucks to Foxconn in China I will do my future editing on my wife's Windows7 machine or even the old WinXP in the closet. Upgrade to the next feline is out of the question.

My next computer will NOT be an Apple.

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And on Windows you pay too.
by R. Proffitt Forum moderator / March 15, 2013 2:05 PM PDT

The MPEGLA.COM is at the root of all this. MPEG-2 is not free so your ire is understood but a little misplaced.
Bob

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QT MPEG-2 Component
by birdy1928 / March 15, 2013 2:25 PM PDT

I thought I made it clear that I paid 20 bucks for it and was given a code to register the download. When they still had the sales record, they unlocked it while I was on the phone.

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having lost it once before,
by mrmacfixit Forum moderator / March 16, 2013 12:03 AM PDT
In reply to: QT MPEG-2 Component

one wonders why you would not have made a copy of it and stored it on a CD somewhere.

After losing it during one upgrade, why did you not take that precaution before doing another upgrade.

I can understand your, perhaps misdirected, ire with Apple and the people you spoke with, but you do share some of the responsibility for the loss of this component.
Why would you expect Apple to safeguard your purchase records in perpetuity, when you do not appear to accept any responsibility for the safeguarding of your data files?

If you visit these forums often, you will notice the phrase "we only lose what we don't backup" and in your case you have a built in system that will backup your machine constantly.

You do backup, I presume/

Personally, I would get back on the phone with Apple, armed with the original email for the purchase and keep on at them, insisting that they escalate the problem, until you get someone who will replace the component for you.


P

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MPEG-2 Component
by birdy1928 / March 16, 2013 3:49 AM PDT

It was backed up to an external dedicated TimeMachine 500 gigger HDD and the one on the Mac itself.
During an upgrade it was lost on both although the TM is showing a year's updates along the side but the hash marked dates are grayed out. Only dates AFTER I did a restore in November 2012 can be recalled by passing the mouse over them. In other words, the external drive is working.

Another external drive, same brand and size, has all my photos and movies. None was lost in the crash. Don't know how to send you a screen print to illustrate. I had submitted the necessary documentation of the original purchase and subsequent correspondence to Apple but they couldn't verify the purchase.

The good news is that I had sent a 20-year old manuscript to a friend who returned it to me yesterday. Have already burnt it to two separate disks. Am OK with the loss of everything else.

Thanks!

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I was reading a post on another site
by mrmacfixit Forum moderator / March 16, 2013 8:58 AM PDT
In reply to: MPEG-2 Component

where the poster had exactly the same problem as you, and the same circumstances.

He finally got Apple to replace the missing component, but it was a struggle.

P

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