hear people, especially Mods, saying across these forums;
We only lose what we don't backup!
Having lost this QuickTIme MPEG Component once, one would have thought that you would have burned that little sucker to a CD and kept it handy, just in case something else happened, like a hard drive crash for instance.
Then as you moved along and upgraded your Machine/Software you arrived at Leopard. Apparently still without any form of backup, despite the advent of Time Machine in Leopard.
While it is annoying that you could not convince anyone at Apple to re-issue you a copy of the missing file, you shouldn't be laying all the blame on Apple for your continued lack of backup.
I purchased this from the Apple Store to use for converting videos from a Panasonic D-300 digicam's mini RAM disc. That was about 3 years ago. During an upgrade of my iMac OS it got lost but was replaced promptly.
When upgrading to Snow Leopard last year I had a crash and it got lost again. This time the Apple gurus told me they don't keep records that far back and the original purchase order had been stricken.
Despite my giving them dates and case numbers, in addition to the order number, they have refused an issue of an item that I purchased and have records for.
I have since stopped buying anything from them since they can't be trusted.
I wonder how many of us Apple-ites have had similar experiences and how Steve would react hearing this lack of trust by his staff to the Apple loyalists.