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Question

Question about Live Chat agent service. StartUp

by EvaldoLT / September 28, 2012 7:52 AM PDT

Hello,

My Situation:

Launching startup of Live Chat agents service (Live Chat Support)

I am looking for the solution to store list of questions and answers which our agents will utilize to answer the questions from site visitors.

Content management portal which allows you to easily edit or add to the FAQ, in real time.

My Questions:

Does any body now what software's/methods using Live chat support company's?

If any body works in live chat support company, could give me consultation?

Does any body can suggest anything?

Any information in this topic will be useful for me.

Thank you a lot

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All Answers

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Answer
Liev Chat Canned Messages
by live2support1 / September 28, 2012 7:53 PM PDT

Hi,

Canned messages are good solution to reply customers by agents. Answers/Replies are different for each business. You should make your own FAQs. Some common answers are already comes with live chat software. Live2Support, which is a leading live chat software provider, gives canned messages with live chat software. No need to draft separate messages/answers. Other business related messages should be drafted by you.

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Thanks for advice
by EvaldoLT / September 29, 2012 5:13 AM PDT

Hi,

Thanks for information, but I am looking not for live chat software.

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Answer
Zopim
by experttalk / October 16, 2012 5:18 PM PDT

Hi You can use paid version of Zopim with all features

Thanks

Rahul Singh
Team OSSCube LLC

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Thanks for advice
by EvaldoLT / October 17, 2012 1:10 AM PDT
In reply to: Zopim

Thanks I will try.

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Answer
Looking For Live Chat Agents
by EvaldoLT / October 17, 2012 1:20 AM PDT

Still looking for somebody who has work experience like Live Chat Agents

Thanks

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Answer
Live chat advice
by sudarshancw / October 17, 2012 3:18 PM PDT

Hi,

If you're looking for a live chat service, try ClickDesk ; a more rounded solution than just live chat.

I'd sure be glad to answer some of your questions regarding live chat implementation, my skype id is sudarshan.2desk

Thanks
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hi
by EvaldoLT / October 24, 2012 3:24 PM PDT
In reply to: Live chat advice

thank you, I will contact with you on skype.

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