Canned messages are good solution to reply customers by agents. Answers/Replies are different for each business. You should make your own FAQs. Some common answers are already comes with live chat software. Live2Support, which is a leading live chat software provider, gives canned messages with live chat software. No need to draft separate messages/answers. Other business related messages should be drafted by you.
Launching startup of Live Chat agents service (Live Chat Support)
I am looking for the solution to store list of questions and answers which our agents will utilize to answer the questions from site visitors.
Content management portal which allows you to easily edit or add to the FAQ, in real time.
Does any body now what software's/methods using Live chat support company's?
If any body works in live chat support company, could give me consultation?
Does any body can suggest anything?
Any information in this topic will be useful for me.
Thank you a lot