Suggest to her to run an online scan using any of the following:
Use Firefox browser (if installed). IE is OK to use too. This is not Vista compatible.
ESET Online scanner: http://www.eset.com/onlinescan/
Requires IE. It's Vista compatible.
Since she is using XP, she can also try to scan using a-squared malware scanner: http://www.emsisoft.com/en/software/ax/
Question: Which scanner detected trojan.pakes.abl and psw.sinowal.a in her computers?
A sibling of mine just called this morning that she had to disconnect her 2 computers from the web due to a couple of viruses she had recently found. They were psw.sinowal.a as well as trojan.pakes.abl
She is afraid (apparently well-founded based on what I've found online to date) that alot of her personal data might be or has been compromised. I've come across people using HijackThis and a few other programs on at least the PSW one. Does anyone have any ideas if there are any specific removal tools or possibly more specific information for either of these 2 programs? Both the Symantec and McAfee sites have no mention at all of these. She is running XP and Norton 360 on both computers. I'm concerned here as I just updated my wifes and kids computers to 360 just a week ago. I run McAfee on this computer.