AVG forum

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Proxy settings on AVG 2011 free install

by cskewood / November 19, 2010 11:19 PM PST

I am trying to install the free AVG 2011 antivirus on my 3rd netbook in the house (all 3 are the exact same thing all running on the same systems) and the first 2 had no issues and now this one I can't get past where it is at "AVG Installer" and then it "fails" and asks to specify proxy settings - "configuration failed requires internet connectivity if your using proxy server specify settings"........ what do I do? I am using Mozilla Firefox just like on the other 2 netbooks. Windows XP. I would appreciate any help.

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Do you use a Proxy Server for your internet connection?
by MarkFlax Forum moderator / November 19, 2010 11:29 PM PST

If not, then have a look at Internet Explorer's connection settings.

I know you say you use Firefox, but this can have an effect.

Open IE, goto Tools > Internet Options, then the Connections tab. Click the "LAN settings" button. If there are any entries in there, make a note of them then remove them all. Click OK/Apply/OK. Test web connection with Firefox, then try installing AVG again.


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Proxy server
by cskewood / November 20, 2010 10:43 AM PST

thanks for the tip but there is nothing in the LAN Settings where you suggested to look. Any other ideas?

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Full installation file
by Dusan_AVG / November 20, 2010 11:08 PM PST
In reply to: Proxy server
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Problem loading page
by schmeidi / September 2, 2011 7:18 PM PDT
In reply to: Full installation file

Server not found Firefox can't find the server at free.avg.com. * Check the address for typing errors such as ww.example.com instead of www.example.com * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

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RE: Problem loading page
by Dusan_AVG / September 2, 2011 7:40 PM PDT
In reply to: Problem loading page

Hello schmeidi,

Download link provided works for me. Checked from two different locations.

If you can access all other web pages without any issues then it is possible that infection is blocking AVG site.

Try to download the full installation package on another computer, move it to yours via USB drive, and then update and run full computer scan.

Thank you

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by schmeidi / September 2, 2011 11:32 PM PDT

I followed instructions from the user Visual001's post below and the problem was resolved. Happy

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Could be a virus.
by Visual001 / December 15, 2010 9:36 PM PST

I had the same problem. Try this
Firstly download and install malwarebytes from cnet.
do not run yet.
go to run and type "msconfig"
select "selective startup"
select "startup" tab
untick all apart from any anti virus you have "hkcmd" or "ctmon"
restart pc. Update malwarebytes then do a quick scan.
Follow instructions to remove anything found. You will probably have to restart.
Try installing AVG again.
Found the worm "conficker" to be the problem.

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Conficker revoval
by Anugedhi / April 24, 2013 2:56 PM PDT
In reply to: Could be a virus.

great, thanks,
i run conficker removal kapersky
install avg again

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