Samsung forum

General discussion

PROT message on display - HT-Z320

by jrios1 / February 13, 2010 9:47 AM PST

My HT -Z320 Home Theater wont turn on. When I press ON on unit or remote unit turns on briefly displaying in sequence HELLO - D-IN - PROT and then the unit turns off. Same if y press OPEN or any other function. Always end in PROT and turns off. What does PROT mean and how can I keep unit ON? thanks

Post a reply
Discussion is locked
You are posting a reply to: PROT message on display - HT-Z320
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: PROT message on display - HT-Z320
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
PROT message: same problem on HT-BD1250
by fjvepub / October 2, 2010 4:01 PM PDT

Hello jrios1,
I have exactly the same problem on my HT-BD1250, latest firmware. I did not find any threads on your message and was wondering if and how your problem was solved. Thanks.

Collapse -
PROT message: same problem on HT-BD1250
by Samsung_HD_Tech Samsung staff / October 4, 2010 11:32 AM PDT

fjvepub,

In many cases, PROT or PROTECT is a warning that appears when either:

1. Speaker wires are crossed (positive or negative touching either behind the unit or at the speaker inputs)

or

2. The unit has an internal issue if not resolved by #1.

Check the back of your unit to make sure that none of the red and black speaker wires are touching, and then check the rear of each speaker.

--HDTech

Collapse -
PROT message on HT-BD1250
by fjvepub / October 4, 2010 3:10 PM PDT

HDTech,
Thank you for your reply.
Apparently the unit has an internal problem (I took all the speaker wires off, same result).

Collapse -
PROT message on HT-BD1250
by Samsung_HD_Tech Samsung staff / October 4, 2010 6:21 PM PDT

fjvepub,

Sorry to hear that. I was hoping it was a simple wire issue. If you need assistance on having the unit repaired, the Samsung customer service center can be reached at 800-SAMSUNG or you can fill out the online service request form here:

http://www.samsung.com/us/support/service/request

--HDTech

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the school year

Smart tech for smart students

Forget the pencils and notebooks. Gear up your students with these portable and powerful note-taking machines.