Windows Legacy OS forum

General discussion

Program won't uninstall due to missing .msi file

by spronkj / January 20, 2008 5:09 AM PST

Hi all

I was unable to update or uninstall a program because of a missing file example.msi the notification i got was as follows:

The feature you are trying to use is on a network resource that is unavailable.

Click ok to try again or enter an alternate path to a folder containing the instalation package gamespy comrade.msi in the box below.

then: error 1714. The older version of gamespy comrade cannot be removed contact tech support.

I have this problem with a couple of other programs.

Trying to solve this, any help appreaciated.

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Try this
by Dango517 / January 20, 2008 5:22 AM PST

Search for "gamespy comrade.msi". If it shows up right click on it then record the drive path and enter it were it asks for it when you get the error. Did this work?

I had a problem like this sometime ago with a program. For some reason it did not uninstall correctly and left a file or two that I could not find. Because of these lost files it would not load a new version of the software. I never did get those files removed and moved on to a new program. Vista does not show drive paths but XP does.

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Program won't uninstall due to missing .msi file
by spronkj / January 20, 2008 10:09 AM PST
In reply to: Try this

I can't find the file, is there any other way to remove the programs so that i can do a fresh install?

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Try windows installer cleanup utility
by eddie11013 / January 20, 2008 10:55 PM PST

Download from here: http://support.microsoft.com/kb/290301 and then run it. Find the program you want to uninstall and then click, I think, remove. Sometimes, you have to do it twice, then exit. If all goes well, you should then be able to reinstall whatever program you need.
Good luck,
Eddie

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Problem solved
by spronkj / January 23, 2008 12:11 AM PST

Hi eddie

Have to thank you, It worked perfectly.

Thanks again.

sponkj

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gracias
by mercedesmartin1 / November 14, 2009 2:29 AM PST

nice this one helped me out as well. AND ON WIN 7.

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;)
by amaterasu07 / January 29, 2013 10:11 PM PST

i just want to say thank you.thats why i sign up here.really mann.thank u Wink

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Worked perfect!
by Jess Bejarano / July 31, 2015 9:23 AM PDT

Thanks man for this tip. Worked perfect for me.

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missing msi file
by shilow19 / July 26, 2016 7:48 AM PDT

I am having problems with windows 10 missing msi file windows no longer supports the download kb/290301 thought I would let you know in case you did not know I need to find another way to fix my problem I can not upgrade nothing ITunes, dell support etc ( my dump thing is I should have kept my support paid for by dell but could not afford it.) trying to find a different way besides resetting computer which may or may not work

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A few things.
by R. Proffitt Forum moderator / July 26, 2016 1:05 PM PDT
In reply to: missing msi file

1. This is the Legacy forum.

2. I see some ideas about uninstalling but I continue to use old manual uninstalls when the normal methods fail (Revo Uninstaller or manually.)

But to me this has me wondering if I should expect Windows users to know how to manually uninstall stuff. I'm on the fence here. That is, either we learn to do this or pay others? Nothing has changed since August 1981 here. That is, it's still not very user friendly.

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>>>>>>
by M3TAPHOR / January 7, 2010 7:26 PM PST
In reply to: Try this

Vista DOES show drive paths. sigh

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Question
by KaDavid7 / November 17, 2011 8:37 AM PST
In reply to: Try this

How do you do that? My problem is with Bonjour for iTunes and it won't uninstall so i cant update iTunes Please help.

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And You Tried?
by Grif Thomas Forum moderator / November 21, 2011 12:59 AM PST
In reply to: Question
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This means ...
by Kees Bakker / January 20, 2008 5:30 AM PST

you need the original setup file. Could be on CD, could be in temp folder you already deleted it from. You can even get this message if, for example, the CD changed from d: to e: because you added a second hard drive.

Find the original setup file and point Windows to it. It might help to reinstall the program, then uninstall or update it while you have the original install program still at hand.

Kees

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