Windows Vista forum


Problems with Windows Update, sfc /scannow, and Safe Mode.

by roserm / June 2, 2013 8:45 AM PDT

Hello everyone,

Please bear with me here as I attempt to explain all of the issues I'm having with my computer right now. I'll try to explain everything as throroughly as possible, but if you need more information and/or log files to provide a more accurate solution, just let me know.

For starters, I am running an HP Pavilion dv6000 series (dv6748us to be exact) with Windows Vista Home Premium (32-bit) installed. (Service pack 2.) About 6 months ago, I recovered this laptop from what I believe was the conflicker virus (kept redirecting pages, stopped updates and antivirus programs, etc.) and I managed to get Windows Update up and running again. My Help and Support wasn't working though, it was only working in Safe Mode, so I did some research and tried a bunch of suggested fixes (updating the registry, etc) and got that to work again as well. I am not sure if one of the diagnostic tools that I used while fixing Help & Support might have caused the problems I am having now (as I literally tried everything under the sun until I got it to work), but my Windows Update is not functioning correctly again.

A couple of weeks ago, I installed some updates and restarted the computer, but the updates didn't finish installing during reboot. It said the usual "Configuring Updates, do not turn off your computer," but never showed percentage complete or anything. It restarted, and when I opened Windows Update, it said the last time I checked for updates was never (obviously not true), and when I did attempt to check for updates, it skipped right to the message that tells me I need to restart my computer to finish installing updates. It continues to do this every time I open Windows Update. Once in a while, I try to restart it, just to see if it will work, and it never does.

I spent hours trying all of the solutions that I could find in Google. I tried running the System Update Readiness Tool, which seemed to run successfully (but did not solve the problem). I then tried the Fix It for Windows Update, and that didn't solve the problem. (It might be important for me to mention that I am also having problems with the Fix It Center itself, too. The individual tools like the one for Windows Update will run, but the Fix It Center program keeps giving me the error message that "A problem is preventing the troubleshooter from starting.") I also tried renaming the pending.xml file, then later I deleted it, after reading in another forum that renaming the file could cause system instabillity or something like that.

Unfortunately, I cannot use System Restore to fix any of my problems, because all of my earlier restore points are gone (I'm not sure if the virus wiped them out, or if the computer deleted them on it's own) but the only restore points I have stored are ones that were created recently, during the time I have been having these problems.

I tried running sfc /scannow to no avail, as it keeps telling me that there is a pending repair, but the pending repair never completes. I tried using the dism.exe/image:C\/cleanup-image /revertpendingactions command in the recovery center command prompt to stop this pending repair, and that didn't work because it claims that dism.exe does not exist/is not a valid command. No matter what I try, I cannot get this pending repair or my pending updates to complete.

I tried booting into Safe Mode several times as well, and it hangs up at crcdisk.sys while booting every time.

Being that I cannot use system restore, sfc /scannow, or get into Safe Mode, I am truly lost as to what I should do next. I am honestly unsure if the problems are related, but I just thought it would be logical to list all of them in one place.

Please note that I do not want to re-install Windows Vista, nor do I think that I need to, because the computer is functioning just fine for the most part.(I am using it to type this right now). I'd much rather bring it back to full functionality on my own, which I believe can be achieved with the help of the right person.

If anyone could provide any suggestions/solutions for me, it would be greatly appreciated! It would certainly relieve a lot of stress for me!

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Problems with Windows Update, sfc /scannow, and Safe Mode.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Problems with Windows Update, sfc /scannow, and Safe Mode.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Sadly it's a dv6000
by R. Proffitt Forum moderator / June 2, 2013 8:52 AM PDT

The dv6000 has some serious issues and was the subject of lawsuits, a settlement and more. No shop I know will go near it.

It's rare to see a reload fix this model but if you want to attempt a clean up of what sounds like a virus, here's GRIF's usual and I want to add that I would add ADWCLEANER to the list.



Collapse -
Thank you, you'e right, this computer definitely has issues.
by roserm / June 2, 2013 10:55 AM PDT
In reply to: Sadly it's a dv6000

Thank you for your input. I can see how there were lawsuits concerning this model, it has given me nothing but headaches since I got it. I had a nicer pavilion before, but I accidentally dropped it as I was walking up the stairs one afternoon and the screen cracked and was completely ruined. I still have it, but it was far too expensive to fix the screen and I hated using an external monitor with it, so I bought this dv6000 used from a friend for $100. I could see right away why she let it go for that price. The thing kept overheating when I first got it, and would randomly overheat so bad that it would shut down. Even during the simplest of tasks, and in safe mode. I couldn't keep it on for longer than a half hour at most. After weeks of trying to figure out the problem, I decided to modify some of the power settings and I think changing the minimum/maximum processor settings got that to stop. But the fan is always running hard, and sometimes it gets pretty loud (even though it isn't dirty/dusty) and it's just terrible overall. I hate this thing, but it's manageable, I guess. I'll continue to troubleshoot it for a while, but if I can't get it fixed in a couple of months, it might be time to see if I can get that cracked screen fixed. I'd just hate to get rid of this machine when I've invested so much time in getting it to function properly, though.

Collapse -
The fix for the usual dv6000 is
by R. Proffitt Forum moderator / June 3, 2013 1:15 AM PDT

Well, unacceptable for most. You replace the motherboard. Yes, there are web pages about baking the motherboard, doing something to BGAs and more but a shop that warrants its work can't do that. They have to take the straight and narrow path. But as the dv6000 revealed that even a new board only cures it for a time the shops I know won't touch them and defer the issue to the maker.

Even I keep my distance as even if I suggested what usually helps, today's litigious folk may lash out if they attempted the usual and the dv6000 got worse or failed.

I read where you are living with this one and see why there is so much to do about it.

But if you haven't figured out the message yet, there is no true fix other than getting off that model.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

Coming soon

Get behind the wheel with Roadshow

Love cars? Climb into the driver's seat for the latest videos, reviews, shopping advice and picks by our editors delivered to your inbox every week.