Windows 7 forum

Question

Problems with Upgrading from Vista Home premium to windows 7

by halflife1010 / March 11, 2012 7:42 AM PDT

Having used the Microsoft upgrade advisor, I bought a download of Windows 7 Ultimate 32-bit. I created the ISO disk as advised and started the installation. The installation seems to go fine until the end when I get the message that upgrade was unsuccessful and Vista is being restored. No other message is given. Antivirus (Kaspersky) is turned off for the install. Its starting to drive me mad.....Any suggestions/ thoughts? Cheers

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Clarification Request
Just checking.
by R. Proffitt Forum moderator / March 11, 2012 7:49 AM PDT

This is Vista 32 to 7 32 bit?

And just for sharing, I find myself uninstalling antivirus and firewalls prior to the upgrade.

Next time tell the make and model. Some will never make this change so let's check the machine the old fashioned way.
Bob

All Answers

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Answer
Re: upgrading
by Kees_B Forum moderator / March 11, 2012 7:55 AM PDT

It should work, yes But if it doesn't do a clean install from that disk. You'll have to reinstall all your applications, that's the only disadvantage.
You did already made a backup, of course?

Kees

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Answer
Problems with Upgrading from Vista Home premium to windows 7
by halflife1010 / March 12, 2012 5:30 AM PDT

Hi Bob

Yes its vista 32 bit to windows 7 32 bit.

Been round the houses with this one. Microsoft knowledge base was no help what so ever. Is it possible that the upgrade thinks that my Vista is not a pucker version. It is by the way.

Machine is Intel core 2 duo core E8400 @3.0GHz, 2.0Gig RAM (Cyberpower (UK))

Cheers

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Answer
Problems with Upgrading from Vista Home premium to windows 7
by halflife1010 / March 12, 2012 6:10 AM PDT

Is has a 300Gig hard drive too. Sorry but I forgot to put that on the last post

Cheers

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All I can suggest
by MarkFlax Forum moderator / March 12, 2012 9:42 PM PDT

other than a complete new install, is to first scan the Vista system with a couple of anti-malware scanners like the free versions of Malwarebytes Anti-malware and SUPERAntiSpyware.

See if they turn up anything.

Is anything mentioned in the Event Viewer? I wouldn't have thought so on an upgrade, but there might be a clue.

Also, there may be logs about the upgrade that could indicate why the upgrade failed. The Microsoft link below explains a similar, but not identical, situation where upgrading fails;
http://support.microsoft.com/kb/975253

See if you have logs of the upgrade.

Mark

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probs with upgrading vista to wndows 7
by halflife1010 / March 13, 2012 6:23 AM PDT
In reply to: All I can suggest

Hi Mark

Followed that link and tried the path it suggested. No joy at finding the log. I tried event viewer and in "window logs: Application" I found an "Error" associated with "C:\$WINDOWS.~BT\Sources\PANTHER> in the hash map could not be updated."

"A device attached to the system is not functioning. (0x8007001F)"

Error was generated about the time the upgrade failed and Vista was restored. There are additional errors associated with the path C:\$WINDOWS.~BT\Sources\.........but still the same 0x8007001F error code.

Any thoughts?

Cheers
Tony

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That might be a good clue.
by MarkFlax Forum moderator / March 13, 2012 6:43 AM PDT

Does that BT relate to the UKs BT, British Telecom?

If so, (or even if not), do you have anything installed on the system that looks like it is BT or British Telecom?

Mark

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probs with upgrading vista to wndows 7
by halflife1010 / March 21, 2012 6:15 AM PDT

Guys

Just to let you know I gave up with the upgrade route and went for a clean install. Worked no problem.

Thanks

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Glad you got it sorted
by MarkFlax Forum moderator / March 21, 2012 6:21 AM PDT

And a clean install at least gives you a fresh, fast, OS to work with.

It would have been nice to know more about that BT entry, but that's fine and good work.

Mark

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