Make a note of the model number of your player and dig around the Philips support site -- you'll probably find fresh firmware and instructions for loading it onto your player.
Go here and put your model number in:
Okay my initial problem was that I havent used this player in years. I have like 90 songs on the player. When I hooked it up to the computer and look in Windows Media Player it didn't list any songs on the mp3 player. I tried syncing some of my new music but when i disconnected, after it said the songs were synced, none of them were on the player. Then I hooked it back up and all that were listed on the device were the songs I just downloaded.
So now i made the mistake of formatting the thing and everytime i turn it on it says "player error" then changes to the menu. It lists no music and even now if i try to sync it still lists a blank menu on the player and still has that error. I'm afraid ive ruined it with the format.