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Problems Dialling Toll-Free Numbers

by harriedtraveller / September 21, 2005 4:24 AM PDT

For the past two weeks or so I have had problems with my Cingular phone whenever I dial toll-free numbers. I usually get a message saying "your call did not go through, 025T." Same message regardless of the number I am dialling

I've tried more than a dozen toll-free numbers with the same result. I typically have to call back 3-5 times before I get through.

Any other numbers work fine. Anyone else having this problem? Cingular denies it exists.

BTW I live in the Houston area but I had a similar experience last week when traveling in New York.

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One more thing
by harriedtraveller / September 21, 2005 4:27 AM PDT

Forgot to mention, my wife has exactly the same problem on her phone.

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by R. Proffitt Forum moderator / September 21, 2005 5:47 AM PDT

You may have heard that a weather system damaged some networks. Seems like it will take a few years for it to be rebuilt.


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Dialing Toll free Numbers
by drew_hartson / August 17, 2010 7:38 PM PDT

When you own a toll free phone number, you can be able to block phone numbers that you like. It is one of the feature in a toll free phone number.

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You can also block pay phones
by zxxxt / September 2, 2010 6:01 PM PDT

I have this Toll Free number from Onesuite and I blocked pay phones from calling my Toll Free number. Calls from payphones have surcharge (with Onesuite its 55c) and that's additional cost for the TF number owner.

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call traffic
by janneholt / August 22, 2010 6:00 PM PDT

Mostly toll free number get a huge number of incoming calls. Imagine its a free service, so many customers will be eager to use it to contact the business which will then result into having a busy signal.

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It depends
by zxxxt / September 2, 2010 5:41 PM PDT
In reply to: call traffic

Most business Toll Free numbers are connected to PBX system or similar system so you are not supposed to get a busy signal. Even if there's no one available to answer your call, you will just put on hold but PBX will still answer your call.

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I agree
by cliffgolt / September 8, 2010 3:05 PM PDT
In reply to: It depends

That is true. Phone systems are so reliable that you won't even need a live operator to manage incoming calls. Local or 1 800 number service usually have call management features like call forwarding, call transfer, call routing, caller ID, call controller, call conference, internet fax and voicemail. If a call is unattended or unanswered it will either be rerouted or forwarded to a voicemail or fax. This way no calls are not missed.

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by zxxxt / September 13, 2010 4:47 PM PDT
In reply to: I agree

Clearly technology is on our least to make life easier for most of us but making the world smaller too.

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Problem Dialing Toll Free Numbers Outside of AT&T Network
by rprimavera / March 24, 2011 7:46 AM PDT

Boston, MA I have been receiving reports from my customers and others who are AT&T Wireless subscribers that when they dial any NON-AT&T Toll Free Number they receive a dead air message and the call can not be completed. Has anyone received any complaints today ??

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