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Problem with Windows

by Jarpit / December 30, 2012 9:29 PM PST

Hello all, I got a problem with my computer. I downloaded a program to scan for any threat or something like that. After 5-10 minutes, he finds a trojan-agent thing in windows folder. The name of that file was RESET.exe or something similarly. I went to that file, right click on it and properties and at that moment the folder disappeared.
And now every time I start my computer, deskop shows up and I cant do anything, you cant click on a folder or anything, it freezes. The computer is like 10 years old. I'm not on it often so I do not know much about him. The program that I used to do that is malwarebytes.
If you need any other infos, feel free to ask me.

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All Answers

Best Answer as chosen by Jarpit

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Here's what I'd do
by wpgwpg / December 30, 2012 10:43 PM PST
In reply to: Problem with Windows

The first thing I'd do would be to save any data you don't want to save. You might have to boot to Safe Mode or the Command Prompt and use something like XCOPY.
Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
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Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
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MS forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
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You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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Finally if all else fails, you can check the rather cryptic system event log. To do that click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
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When you get your system back in good working order, I urge you to back your system up to an external hard drive and make regular periodic updates to it.
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I hope this helps. Good luck.

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About my question
by Jarpit / December 31, 2012 3:41 AM PST
In reply to: Here's what I'd do

Thank you sir, you saved my computer. That System restore thing worked, thank you once again.
And by the way, Happy New Year Grin
Best Regards, Jarpit.

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