Windows 7 forum


Problem with my Windows 7 Desktop

by Spohntaneous / April 13, 2014 7:00 AM PDT

About two weeks ago any Microsoft Files, .jpg stopped opening. When I click on the Microsoft word or excel it comes up with this error. ".doc is locked for editing "by another user". Then it gives me 3 options. 1. Open a read only document. 2. Create a local copy and merge your changes later. 3.Receive notification when the original copy is available.

ANY .jpg on my desktop won't open when I double click them. If I move the .jpg into a desktop folder they will open up. When I right click on my jpg's they show and show open with it shows Windows Photo Viewer which is what it should be. I have run my Security Essentials, Malaware Bytes, Spybot and other programs and they show nothing wrong.

I tried using System Restore yet the two dates from a week ago didn't work and the only other dates were today.

This also happens when I download a new .jpg or Microsoft document to my desktop from my email. If I download it to another location such as my documents it's OK. Any help would be greatly appreciated.

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All Answers

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Try a right click
by Steven Haninger / April 14, 2014 12:05 AM PDT

and you should see an option to "open with". Select either MS Paint, it's photo viewer or whatever opened the files in the past. If you can view the image as you wish, you need to associate that program with the .jpg file extension.

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Problem not fixed
by Spohntaneous / April 15, 2014 4:28 AM PDT
In reply to: Try a right click

Hello Steve, thanks for your help. All of my file associations are OK. The only ones which don't open are on my "Desktop". If I move them to a folder they open so it must be something that happened to my desktop.


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I could wonder if the ones on your desktop
by Steven Haninger / April 15, 2014 8:38 PM PDT
In reply to: Problem not fixed

are just links to the files that are broken rather than being the actual files. Is that something you might have considered but already ruled out?

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Go to the Control Panel
by Computers-ITPro / April 14, 2014 7:11 AM PDT

Go to the Control Panel and select "default programs" and assign
.jpg to the specific photo program you want to open it with.

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Programs aren't there
by Spohntaneous / April 15, 2014 4:29 AM PDT

Thanks for your help. Unfortunatley Microsoft Word and the others aren't listed under default programs. . All of my file associations are OK. The only ones which don't open are on my "Desktop". If I move them to a folder they open so it must be something that happened to my desktop.


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The fix.
by Computers-ITPro / April 15, 2014 7:39 AM PDT
In reply to: Programs aren't there

I ran into the same problem many times and fixed it
by simply saving the files etc that I want onto the
public or shared folder or external hard drive and
create a new account and make sure everything is perfect
and that the icons on my NEW desktop work when I click on them
and when I am certain it is fixed I log off of the corrupt OS
and log on to the new account and
open user accounts and delete the account that has the desktop
that doesn't work right.

Make sure you have everything off the old corrupt operating system
account before you delete the corrupt account.

It works.

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Your Fix
by Spohntaneous / April 15, 2014 2:56 PM PDT
In reply to: The fix.

OK...I will be trying this very soon. I understand the part about the folder. Can you give me the steps to my user account as I am not sure what you mean.


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by Computers-ITPro / April 15, 2014 10:32 PM PDT
In reply to: Your Fix

Create a new user account and see if the problem
with the desktop exists on it.

To create a user account just click on user accounts and
click on manage another account and when it opens click
on "create a new account", you must make it an administrator
because if you don't you won't be able to delete the corrupt
Make sure you have all your files saved to the public or shared folder
and on an external device before you delete the corrupt account.

PS: I have been very successful repairing wireless, internet , and many
other problems strictly associated with a corrupt account...even some
bad viruses which were specific to one account only.

Hope it works for you...worth a try and very easy and safe.


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by Spohntaneous / April 20, 2014 1:17 PM PDT
In reply to: OK

Hello Jimmy, I thought that I knew what you were talking about when you said to save them to a folder. Now I am not so sure. Do you mean everything on my desktop and all of "My Documents"?

Thanks again for all of your help!


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by Computers-ITPro / April 20, 2014 10:20 PM PDT
In reply to: Folders

If you don't understand what I said maybe you should just
create the new account and use it if it works and forget
about deleting the corrupt account.

I cannot make it any clearer than what I wrote; all I said was
you do anything.

Doesn't matter where you save them as long as you do not lose them.

If you still don't understand ask a moderator.

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what files are in the desktop folder?
by James Denison / April 21, 2014 4:08 AM PDT
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