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Problem with Epson 4490 Scanner & Vista

by shamrock838 / May 3, 2009 1:32 AM PDT

Problem with Epson 4490 Scanner & Vista :

I just reinstalled Vista Business on my Dell Vostro 420 desktop computer to clear up some nagging software/hardware glitches. [Dell Support suggested and walked me through the process.]

The Epson Perfection 4490 Photo Scanner worked fine on my Dell Latitude D820 laptop (using Windows XP Professional). It even worked on the Vostro that originally came with Vista Business installed.

After the Vista reinstall, I reinstalled the Epson and the system crashed soon after, came back with a lengthy Microsoft error message about a USB driver problem, and offered corrective suggestions. One of these was to disconnect any recently installed USB device(s). I unplugged the USB, while leaving the Epson program files installed. End of USB driver problem. So it seems I need to download new driver(s) for using the Epson 4490 with Vista ? Yes?

What?s the step-by-step procedure here please? Do I leave (1) the Epson program files installed, (2) download the latest driver(s) from Epson, (3) reconnect the Epson USB cable, and (4) reboot? Or do I uninstall everything Epson 4490 first and start for scratch? If so, at one point do the new drivers come into play?

Sorry but I?ve never had to update XP Pro-era hardware (or software) with updated drivers for a new operating system. BTW, I?ve also heard that Epson?s 4490 drivers can be problematic with Vista ? i.e. they don?t always work. ??

Thanks,

shamrock838

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"After the Vista reinstall,"
by R. Proffitt Forum moderator / May 3, 2009 3:05 AM PDT

Installing Windows (all versions) is a long painful hunt for drivers for the machine and all accessories. There is NEVER a step by step procedure for each machine from what I can tell. Only guides.

And there must be thousands out there making a fine living installing Windows.

What I would do is to recreate the machine just like Dell delivered. Use dell's restore media and all their CDs supplied or ordered from Dell. I do know some try the "CLEAN INSTALL" or want that but I find many just get upset over the days and weeks of efforts to do that.
Bob

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After the Vista reinstall
by shamrock838 / May 3, 2009 3:56 AM PDT

Actually Dell did guide me through the install over the phone and we went through the Dell CD's one at a time. With the "Drivers and Utilities" CD he followed a set procedure of which drivers to reinstall when. I'm assuming he knew what he was doing.

So -- per my original post -- where might this leave me re the Epson driver(s) and how to install them?

Thanks.

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As to the Epson.
by R. Proffitt Forum moderator / May 3, 2009 6:09 AM PDT

Repeat what you did last time. Sadly I see no reason to do it any other way. If that fails, it's time to decide if a new scanner which you can ask for install support is the cheap exit. Any shop counter will run more than a replacement scanner.
Bob

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PS. lengthy Microsoft error message about a USB driver
by R. Proffitt Forum moderator / May 3, 2009 6:11 AM PDT
In reply to: As to the Epson.

Since I don't have the lengthy Microsoft error message about a USB driver problem to work with I can not address this here.
Bob

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Lengthy Microsoft Error Message About a USB Driver.
by shamrock838 / May 3, 2009 7:56 AM PDT

I printed out this Microsofr message that's entitled "Problem Caused by USB Driver." It's four pages long and I can e-mail a photocopy to you if interested.

Alternately, I did I Print Screen of the first page into a Word .doc file. If this forum allows attachments, I can send it that way.

Thanks.

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So let's look to MS.
by R. Proffitt Forum moderator / May 3, 2009 8:04 AM PDT

Reading http://support.microsoft.com/kb/925528/en-us it appears they still have some bugs to pound out. That is NOT the only KB article they have on this problem. Dell and MS however should get you moving.

In closing, be sure to use the rear USB ports if on a desktop machine to avoid another issue.
Bob

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So Let's Look to MS
by shamrock838 / May 3, 2009 9:21 AM PDT
In reply to: So let's look to MS.

My Vostro 420 desktop has (6) rear USB ports and another (4) in the front.

Why are rear ports to be preferred over their front counterparts?

And what if I need additional USB ports? I've heard conflicting reports about external USB hubs.

Thanks.

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Why are rear ports to be preferred over their front
by R. Proffitt Forum moderator / May 3, 2009 1:37 PM PDT
In reply to: So Let's Look to MS

Why are rear ports to be preferred over their front counterparts?

It has to do with the wiring used. For years I've encountered issues with front ports. To avoid this I use the rear ports when there is trouble. Sorry but it's late so I'll stop here and not answer why the industry is in a fine mess.
Bob

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As to the Epson
by shamrock838 / May 3, 2009 6:32 AM PDT
In reply to: As to the Epson.

Actually, the Vostro desktop came pre-installed with Vista Business from Dell.

I never did the original Vista install, nor would I even have attempted doing so.

At first I was torn between staying with XP Pro and advancing to Vista. I finally went with new technology rather than old.

Perhaps my last resort should be to contact Epson directly re this matter.

Thanks.

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