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Problem with AOL DSL drivers after installing USB hub

by arthur_c / September 12, 2006 8:41 PM PDT

I'm trying to help out a friend who is having problems with his UK AOL broadband modem connections. If the AOL supplied software is installed (including the drivers for the DSL modem), the system works fine initially. However, if a USB hub is installed to provide additional ports for a printer and scanner, the DSL modem is then not recognised when the PC is turned off and then on. Reloading the AOL drivers then restores the DSL drivers and the system works again, even if the hub is still connected. The hub is connected to a different USB port to the DSL modem. Has anyone any ideas as to how fitting a USB hub on one port might cause the PC to forget the DSL modem on the other?

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Yes. I've seen that.
by R. Proffitt Forum moderator / September 12, 2006 10:58 PM PDT

It's a matter of drivers, bugs in software and such. When we have bugfree hardware and software this will not happen.

Some items will have to be connected to the PC until that day arrives.

There is another bug where drivers appear to get lost as we move USB devices from connection to connection. That bug is fairly well known and no cure known. However supplying the drivers is a known workaround.


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by arthur_c / September 14, 2006 8:17 PM PDT
In reply to: Yes. I've seen that.

Thanks Bob,

Although there isn't a simple fix, it's always nice to know you're not the only one and haven't just done something stupid!


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