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Question

Problem watching tivuSat on Samsung UE55ES8000

by tvbonnici / January 20, 2013 4:36 AM PST

At http://youtu.be/co5V8mcDGG8 I posted a youTube video to highlight the problem I am experiencing with my Samsung UE55ES8000 TV and the Italian Freeview service tivuSat (www.tivu.tv). Using the Samsung's built in satellite tuner with the DIGIQuest SmarCAM tivuSat (http://tivu.tv/sat/prodotti/149/151/295/DIGIQUEST-SmarCAM-tivusat.aspx) and tivuSat smartcard not all encrypted stations show. Using the same tivuSat smartcard in an ADB i-CAN 1850S decoder (http://tivu.tv/sat/prodotti/149/241/244/ADB-i-CAN-1850S.aspx) everything works perfectly.

In this test the same Satellite cable was used. It was first attached to the TV after which it was unscrewed and attached to the i-CAN decoder.

If you have a similar problem or can suggest a possible solution please let me know. I would really like to avoid purchasing another decoder.

Thank you.

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All Answers

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Answer
Looks to be outside the USA.
by R. Proffitt Forum moderator / January 20, 2013 5:09 AM PST

The Ambassador generally helps you find support in your country so to speed this up supply what country you are in.

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Looks to be outside the USA.
by tvbonnici / January 20, 2013 3:56 PM PST

I am based in Malta.

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Re: Looks to be outside the USA
by Samsung_HD_Tech Samsung staff / January 21, 2013 6:59 AM PST

Hi tvbonnici,

Thanks for your message. As Bob said, I support US products and customers. You said you're from Malta. I don't know if we have a subsidiary for Malta, so here's the Italy portal for that product, which might be the correct country: http://www.samsung.com/it/support/model/UE55ES8000QXZT

If you want me to get the most accurate country, please provide the complete model code, including the letters at the end.

Regards,
HD Tech

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Thank You
by tvbonnici / January 21, 2013 3:24 PM PST

The local agent is currently working with your Italian distributor.

Thanks.

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Changing TV motherboard / Dirt in CAM
by tvbonnici / January 28, 2013 4:26 AM PST

Today I posted the second video at http://youtu.be/eUaCCQVkyBM, This came after suggestions from most of the players (tivuSAT, digiQuest and Samsung). After upgrading the BIOS to the latest version, performing a factory reset and trying to tune in again the problem remains.

In my opinion and the opinion of others the problem now seems to be the TV. I was asked whether the CAM adapter was seated correctly and if there might be dust to case the problem. I don't think so.

Is a change of TV motherboard something huge and risky?

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