Samsung forum

General discussion

Problem doing a hard reset on BD-p3600

by traminva / February 3, 2010 3:38 AM PST


I contacted support because my unit won't stream Netflix using Dolby Digital - I hear audio fine, but it's not surround.

DVDs and Blueray play Dolby Digital to the receiver via optical cable fine, so I know it's not a physical connection thing. When I connect to Netflix, the signal quality bar gives me full bars (it shows HD quality) so it's not a bandwidth issue.

The tech told me to perform a reset and it didn't work. When I hold down FF for 10 secs, it shows "reset" on the display, but doesn't power off the unit. It only shows the language menu and wipes things like netflix account information - but not things like Pandora information. It also doesn't roll back the firware version - which the tech told me that it would.

I also try to unplug unit, hold the power button for 30 secs, but when I plug in and power on, it loads the main menu, and not a reset menu.

The tech thinks that I have a problem with the unit and wants me to send it back. It just seems strange. I don't have any problems with DVDs, Blueray, Pandora, or YouTube. The only issue is Dolby Digital from Netflix and that fact that I can do a hard reset. I have confirmed that I have the latest firmware.

Any suggestions?


Post a reply
Discussion is locked
You are posting a reply to: Problem doing a hard reset on BD-p3600
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Problem doing a hard reset on BD-p3600
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Problem doing a hard reset on BD-p3600
by Samsung_HD_Tech Samsung staff / February 3, 2010 3:51 AM PST


Dolby Digital - or surround sound options - aren't available through Netflix streaming. I called over and spoke to one of the agents who noted that the bandwidth doesn't support enhanced audio modes. So while it's not a bandwidth, there is nothing beyond stereo sound that is being streamed.

Resetting - or holding down the FF>> button will reset the current firmware to the original factory state. It won't roll back firmware. In most cases, I don't recommend rolling back firmware but if you decide to do that, it has to be re-loaded with the prior firmware update via CD or USB thumbdrive.

I apologize that you were told that the audio situation is faulty, but according to Netflix, that's not the conclusion I would draw in this situation.


Collapse -
Thanks for the post
by traminva / February 3, 2010 4:17 AM PST

Thanks. Your response was really helpful. I was about to send the whole thing to the factory for fixing!

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.