When this happens to me I install DoPDF then print to that then print that PDF. Free, works so I don't have to call for support.
I have simply set up and running. My problem is when I try to print the help files (always learning) in the program it won't allow me to print to the default printer. I can print the help files to other printers available.
I can print all other files including cheques, invoices, reports etc to the default printer.
Any help would be appreciated.