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Printing alignment off only in certain programs?

by johnycf / February 13, 2012 9:43 PM PST

So we have a Xerox WorkCentre 5330 and various other printers in the office. All XP and 7 compters are able to print to the WorkCentre, but for some reason only one of the Windows 7 computers has trouble printing. When it prints a test page it's fine, but if you print from Word 2007 or Word Perfect the alignment seems to be off (toward the right and bottom), but the margins are all correct?? Printing from any other program is correct, which is what really bothers me. I have reinstalled the printer over the network and updated drivers, but that seems to not be working. Any ideas?

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Just one.
by R. Proffitt Forum moderator / February 14, 2012 3:17 AM PST

I'd be checking the video driver too since we know that Windows uses both printer and video drivers to render to the page.

Also, I always check every property of the printer. Unprintable area, etc. These are rarely reset by reinstalling the printer driver so once they are off, I see people lose months trying to fix it.

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Just one.
by johnycf / February 14, 2012 5:28 AM PST
In reply to: Just one.

thank you for your reply! I could see that being an issue if not only for one thing, which it seems i left out during my frantic typing before:

The margins are set to standard 1" on the left and right, so even if they look off on the screen they should be still printing correctly, right?

The print preview looks correct, but printing is misaligned.

The documents are all on a shared drive and anyone else in the office can open the file in Word 2007 and press print the same exact way with no changes and it prints fine for them.

I even printed the document from another pc, then went to his and printed, and then back to the other one and printed again, only to show that the document is correct before and after his printing, (no saving) and then messed up on his.

Ive brought a laptop to the desk of the messed up computer and mirrored every single setting pertaining to Word and to the printer, all is the same, no different results though...this one is really starting to stump me......

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Sorry no. Those are the margins in Word.
by R. Proffitt Forum moderator / February 14, 2012 11:05 AM PST
In reply to: Just one.

There can be another margin in the Printer driver so unless we check both.

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by johnycf / February 15, 2012 9:44 PM PST

After hours on the phone with Xerox, I got to a technician who knew what he was talking about and said that the PLC5 and 6 drivers for this series of Xerox machines do not work with Word 2007 or Word Perfect on Windows 7 64-bit for some reason, changed to the PS driver and was working correctly and printing fine. This may be helpful for that rare occasion when someone else has this mix of OS and Printer.

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