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General discussion

Printer sharing problem.

by tomg35 / April 28, 2008 3:57 AM PDT

Hi
Just installed a printer after my old one died. I've set it up to share but none of the other machines in my home network can now either access the machine to which the printer is attached nor the printer itself.

I've double checked that the workgroup name is the same on all the machines and that windows firewall is turned off on each machine (no other firewalls).

I had no problems with sharing the previous printer and cannot figure out what the problem is.

The printer is attached to a win xp pro sp2 desktop, the other machines in my network are an win xp pro sp2 desktop, a laptop with win xp pro sp2 and a laptop with win2k sp4.

Any suggestions gratefully received.

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Update
by tomg35 / April 28, 2008 4:19 AM PDT

All of a sudden the other machines can now "see" the pc with the printer attached.

But when I go through the wizard to add the printer I get an error message "Windows cannot connect to the printer. either the printer name was typed incorrectly or the specified printer has lost connection to the server".

As far as I can see the name is correct (showing in the format \\PCNAME\HPPhotosmart HP Photosmart C5200 series).

Looking in printers, on the machine with the printer attached all seems fine.

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Any suggestions gratefully received.
by JP Bill / April 28, 2008 6:04 AM PDT
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Thanks
by tomg35 / April 28, 2008 8:00 AM PDT

Thanks for the post - I had seen that article but none of the scenarios really fit my problem - by itself the network seems to have sorted itself out but there still seems an issue with the printer name, but I cannot see what's wrong with it.

I've tried re-naming it but that makes no difference nor does re-naming the pc.

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Response
by JP Bill / April 28, 2008 2:04 PM PDT
In reply to: Thanks
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one step back
by tomg35 / April 29, 2008 3:51 AM PDT
In reply to: Response

Hi
Thanks for that - I tried the suggestions but have gone back a step as the computer with the printer attached in not being detected by the other machines (though it can see all the other machines on the network).

Again I've double checked everything (windows firewall off on all machines, network name etc) and all setting are what i think (and were when the old printer is attached)

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I think that there is something about that
by PudgyOne / April 29, 2008 7:05 AM PDT
In reply to: one step back
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Sorry didn't see it
by tomg35 / April 29, 2008 7:37 AM PDT

Thanks for the post.Most of the posts are about configuring the router for wireless connections. The two desktops are wired (laptops wireless).I cannot get any consistancy - one minute the laptop is seen but the printer name is invalid, then the laptop cannot be seen.

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An answer - but I don't understand it
by tomg35 / May 3, 2008 5:31 AM PDT
In reply to: Sorry didn't see it

I have, I think found the answer in the microsoft knowledge base (article KB901065).

It seems that i need to install something called WEPOS (Windows Embedded for Point of Service) and then add in some registry lines.

11. You experience problems using the Add Printer Wizard.
When you add a printer using the Add Printer Wizard, the wizard reports the following message in a dialog box:
Windows cannot connect to the printer. Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server. For more information, click Help.
Reproducing environment1. Install WEPOS with all components installed.
2. Click Start, and then click Printers and Faxes.
3. Under Printer Tasks, click Add a printer.
4. In the Add Printer Wizard, click Next. Click A network printer, or a printer attached to another computer, and then click Next.
5. Click Connect to a printer on the Internet or on a home or office network, type the shared printer name, and then click Next.
Actual result
The aforementioned dialog box appears.

Workaround
Required registry keys are missing. Add the following registry keys to the registry:
[HKEY_CLASSES_ROOT\CLSID\{77597368-7b15-11d0-a0c2-080036af3f03}] @="Web Printer Shell Extension"
[HKEY_CLASSES_ROOT\CLSID\{77597368-7b15-11d0-a0c2-080036af3f03}\InProcServer32] @="printui.dll" "ThreadingModel"="Apartment

Do i need to install WEPOS (according to this web page there is a charge http://www.microsoft.com/windows/embedded/products/wepos/default.mspx) or do i just need to add in the extra registry lines?
Why do I now need WEPOS - all worked fine before?

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solution found
by tomg35 / May 12, 2008 3:53 AM PDT

I contacted HP andd they came up with the following (which has worked).

Follow the steps below to enable print sharing for the All-in-One products.
1. Install the All-in-One product by following the directions provided with it.
2. click Start and then Printers and Faxes.
3. Right-click the printer icon for the All-in-One product and select Sharing on the menu. The Properties will appear with the Sharing tab on top
4. Click the option to share the printer, and then enter a unique name for the printer in the Share Name field. Write this name down exactly as it is entered because it will be required to set up the remote computers. Click OK to finish the setup.
Determining the name of the host computer:-
===========================================
You must know the name of the host computer (the computer that the All-in-One product is connected to) to set up Print Sharing.
1. On the host computer, right-click My Computer, and then click Properties.
2. Select the Computer Name tab.
3. Write down the computer name.
Follow the steps below to install the All-in-One product on a remote computer using the Point and Print method :-
1. Click Start, and then click Search.
2. In the list of search types, click A computer on the network.
3. Type in the name of the computer the All-in-One is connected to.
4. Click Search.
5. When the computer is found, double-click it.
6. Double-click the name of the shared All-in-One product.
7. The Add Printer wizard will appear. Click Next.
8. If it asks Local or Network, choose Local, then click Next
9. In the Manufacturers list, choose HP.
10. In the Printer list, choose the HP Deskjet 3420 printer, then click Next. Provide the Windows CD-ROM or appropriate path when you are prompted for
11.Select the port where the HP product is installed (ex: LPT1), then choose Next.
12. The printer name should be listed as HP Deskjet 550C Printer.
13. Click No on Do you want your Windows based programs to use this printer as your default printer? Then click Next.
14. Click No when it asks, Would you like to print a test page (recommended). Then click Finish
15. Select the option to Print a test page, and then click Next.
16. Click Finish to install the driver and print a test page.

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