With the computer turned off, disconnect the printer/scanner.
Boot up the computer and head back into Services, locate the "Print Spooler" service. Double click the entry then in the new dialog box, set the Print Spooler to start automatically.
Shutdown the computer.
Re-connect the printer and restart the computer. Check to see if the Print Spooler service is running.
If so, see if the printer works. If the printer does not work, shutdown the computer, disconnect the printer, restart the computer. Then find the printer/scanner setup CD,insert that, and reinstall the software. Shutdown again, re-connect the printer, and restart and test again.
See if that works.
Can anyone help.
System is a Dell Latitude D630 running windows XP 2002 with SP3.
Printer is a laserjet 3055 printer/scanner connected as network printer on a netgear router.
I tried printing and got an error "Print spooler not running". I can scan from the 3055 without problem.
Looked in printers and faxes and there weren't any installed. Clicked add to reinstall, then got the same error message.
Looked in admin/services and it said print spooler wasn't running. Manually restarted. Still can't add printer.
Tried system restore but it tells me there mave been no changes
looked on the internet and someone had suggested deleting contents of -.my computer - c drive - Windows folder - system32 folder - spool folder - printers folder to remove any corrupt files. Looked there and it was already empty.
Any suggestions of what else I should try ? Thanks in advance.