Audio & Video Software forum


PowerDVD8/Cyberlink Problem

by TigerJon73 / March 21, 2012 6:09 AM PDT

I have a PC running Win 7 with an LG BD player/burner. I recently inserted a BD to view and received an update window telling me I must update PDVD8 in order to view the content of the disc (purchased version of Moneyball). So, I downloaded the patch and installed it, but I am still getting the same result (and same update window like I never updated). I normally don't watch movies on my PC, so I don't know how long this problem has been lingering.

I read the following page, but since I am not PC savvy, I have no idea what it means to mount an ISO with Daemon Lite or remove an ISO with DL.

Any help would be greatly appreciated.

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All Answers

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Oops, Sorry - Here Is The Link
by TigerJon73 / March 21, 2012 6:11 AM PDT
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I'm confused.
by MarkFlax Forum moderator / March 21, 2012 6:53 AM PDT

Sorry I'm confused about your description of the problem, and the details in the link you provided.

I know little about Blu-ray drives but if you can tell more so that others who read this have a better picture, it might save some time and confusion.

The PC, what make and model?

What is the exact wording of the error message you are seeing?

Have you used this Blu-ray drive before to watch BD movies?

Have you used that Blu-ray drive for anything else before? It can act as a normal CD/DVD drive and not exclusive to BD disks. (I see you just inserted it, so probably my question is irrelevant).

When you inserted, (connected), the drive, was it recognised by Windows?

The page you linked to seems to be about a particular problem. The error message there doesn't match as it was telling the user that "There is no disc in the disc drive or your disc drive does not support the format of the inserted disc".

The cause there, and one I haven't heard of myself either, was that the user had previously "Mounted an ISO" using special software called Deamon Tools Lite. An ISO is like a Windows Setup disk you use to install Windows. The ISO is one file, but it contains all the individual files and folders needed to install Windows.

Mounting an ISO image simply means creating a virtual CD/DVD ROM drive that Windows can access just like a physical CD/DVD drive. When required, you could use that drive like you would use the disk, without requiring the actual disk.

So an ISO drive doesn't exist, it is 'virtual', but Windows treats it as a real CD/DVD drive so the contents can be read as if it was a CD or DVD drive.

I don't believe that applies to you at all unless you have done similar yourself.

What I wonder is this. Your PowerDVD software. Is that message telling you that this version of PowerDVD cannot read Blu-ray disks, and so you need to "Upgrade" to a newer version of PowerDVD?

That's why the full error message is important.

Where did you get that patch from?


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Thanks, Mark
by TigerJon73 / March 22, 2012 12:05 AM PDT
In reply to: I'm confused.

When I get a chance I will include more info. I can quickly tell you my PC is a custom build running Win 7. It is about a year and a half old. The version of PowerDVD8 that came with the drive is 1.1a. I completely uninstalled and reinstalled it last night and it still prompts me to upgrade by installing a patch. Once I install it and restart, it gives me the same prompt, like I did not install it. I believe this is the first time I have ever tried a BD with it (watching and burning DVDs is not a problem), so for all I know it never worked properly. I will be back with more. Thanks again.


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More Info
by TigerJon73 / March 24, 2012 10:58 AM PDT
In reply to: Thanks, Mark

The drive is an LG BD-ROM/DVD Rewriter

Today I ran the scenario over and here it is:

When inserting the BD and choosing to play with PDVD8, I get a window telling me the following

You must update Cyberlink PowerDVD to continue the playback of this content.

There is a YES tab and a NO tab. So I clicked YES. I then get an Information update saying:

Player application update
Update complete.

I then click the play button in the PowerDVD window. I then get the following from the utilities tray:

The color scheme has been changed to Windows 7 basic
A running program isn't compatible with certain visual elements of Windows.
Click here for more information.

When I click the window, the information window doesn't stay open for long, but clicking it enough I am able to get the following:

The following program has performed an action that requires Windows to temporarily change
the color scheme to Windows 7 basic

Program: Cyberlink Corp.
Publisher: Cyberlink
Process Identifier (PID): 5652

Windows will automatically change the color scheme back to Windows Aero when this program or
other programs performing similar actions are no longer running.

So, in the upper left-hand corner of the PDVD Window there is a little blue circle with an arrow pointing up. When clicked a window opens with the following three options:

Enjoy the world's #1 player experience
New PowerDVD 12 Ultra: $35 off

Get special introductory offer today
New PowerDVD 12 Ultra: $35 off

Critical update for PowerDVD!
Download now for the latest patch

I have chosen the third option (for the patch), saved, and installed it. I restarted my PC and got no new result.

I have also uninstalled PDVD and reinstalled and that has not helped either.

Hopefully this additional info will help somebody get a better picture of what is going on. It makes me so mad that I have a drive that is not operating the way it should because the program that came with it it depends on to operate is flawed.

Thanks for any help.

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Thanks for that
by MarkFlax Forum moderator / March 24, 2012 10:39 PM PDT
In reply to: More Info

I see others are (were) having the same problem in the discussion here;

I'm going to take a punt here; you won't like it.

That critical update is likely to be a normal update you would receive from Cyberlink for your existing PowerDVD 8. I had PowerDVD, (not sure which version), on my Vista rig and I had a couple of these 'update' messages, even for normal DVD playback. I never tried it with BD movies, so I can't tell if it would play them or not.

If that is right, then I would say they have confused you with offering an update just at this time, but I suggest that to play BD videos you need to upgrade to a new version of PowerDVD.

I can't say for sure because i cannot see any comparison charts for the new PowerDVD12 and previous versions at their store at

But that is what I am guessing.

I'm going to have to get it myself. I moved from Vista OEM to Windows 7 Retail, a fresh install, and I don't have any DVD or BD software and so my Blu-ray drive is not recognised by Windows.


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Thanks For Trying
by TigerJon73 / March 25, 2012 5:21 AM PDT
In reply to: Thanks for that

Well, reading the thread you posted, I think I'm screwed. Since the only version I have is the one that came with my drive, I do not have an older version (that works) to revert back to. This pisses me off so much that LG supplied a piece of crap software with their drive and now I can't even use it for what it is partially designed for. I am going to contact Cyberlink to see if they will email me a version that will work, but I won't hold my breath.

Can you suggest a free program that I can replace PDVD with? I do not want to pay for PDVD12 when 8 (which should be all I need) won't work.

One more thing, since I don't really know if it ever worked, is 8 perhaps a version that is not designed to work with 7? If not, some of the features do work.

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Well I am in the same boat
by MarkFlax Forum moderator / March 25, 2012 5:31 AM PDT
In reply to: Thanks For Trying

I did find product descriptions and user reviews for PowerDVD 8 at Amazon (UK) here;

I see there that it only supported XP and Vista, (although Win 7 wasn't out then), and one of the comments was;

"I like MS Media center for many reasons but when I found out it couldn't play Blu-Ray with it I had to find an alternate", but I must admit I am confused about this.

As for free Blu-ray software, I have looked and found nothing. I suspect that this is because of the technology behind Blu-ray.

As for LG, have you searched their web site for any support, or perhaps any forums there? I wonder if this issue has been raised before with them.


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BD players are not entirely free.
by R. Proffitt Forum moderator / March 25, 2012 5:54 AM PDT
In reply to: Thanks For Trying
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Sorry, Bob....
by TigerJon73 / March 25, 2012 10:24 AM PDT

But I must disagree with you. When one buys a BD drive, anyone should demand that the software supplied with it work properly. This post has nothing to do with or insinuating I am being DEMANDED to purchase Blu-Ray. If I did, please point that out to me.

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That is not what was said.
by MarkFlax Forum moderator / March 25, 2012 8:35 PM PDT
In reply to: Sorry, Bob....

I have come to the same conclusion that if we want to play BD media we might need to get specialised software, and that costs.

I don't know when you got this LG drive or if it came with the computer but I get the feeling that it was a year or two ago, and that PowerDVD was pe-installed on the system. Same here. But I don't know if my PowerDVD software ever worked with BD media as I never tested it. I also get the impression that this is the first time you have used this drive to try and play BD movies.

My error in a previous post. I said LG computer but I see where you said LG drive. So if this is an OEM system and is recently acquired, then a visit to the computer maker's web site might help.

But in the end, if your PowerDVD 8 fails to play this BD media for any reason then there is little you can do.


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by TigerJon73 / March 26, 2012 12:35 AM PDT


Again, thank you for hanging in with me on this.

I spoke to LG today and there is nothing they can or will do. The CS rep I spoke with did suggest downloading BD Advisor and running it (if it's not on the LG disc I got with the drive that includes PDVD8, but I think I recall seeing it, so it won't matter) in order to get a scan of my PC to see what is preventing it from BD playback. He also said that BD technology being ever evolving (my words, not his), the software to play it has to evolve as well. He asked me if the non-playback issue only affected newer BDs. I told him I own about a half dozen BDs and they range in age from over 5 years old to less than 6 months; the drive plays none of them.

Bottom line is, this is not an issue that is important enough to me to go out and drop $40 on a piece of software just to play BDs. I think it's a bummer that I have a BD-ROM in my PC (custom build) that won't play BDs, however does work fine in burning CDs and DVDs and playing them too. If I want to watch a BD, I'll watch it on my TV. No biggie. I just wanted to see if there was a solution. I had no idea BD was such a pain in the ***, but I will tolerate it because it looks a lot better than DVD in my opinion.

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by WAArnold / March 26, 2013 11:11 AM PDT
In reply to: Reply

That PDVD8 you got was a freebee I suspect. Those are most always in the developement stage when they let free versions be given out with hardware. Free versions are not complete and will not function properly on all of the programs capabilities. I would suspect that if you bought the released version you would be ok.

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I wish that was true.
by R. Proffitt Forum moderator / March 26, 2012 2:54 AM PDT
In reply to: Sorry, Bob....

Not one maker is stepping up to what you want. Not one.

The BD system lets the studios implement new copy protection at any time. No BD player maker or software player is stepping up to provide updates for life.

The more you look at this, you see trouble brewing and folk that didn't know what a PITA this system is.

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maybe you're doing the same thing I did
by thetrellan / February 20, 2013 6:29 AM PST

I have been having the exact same problem, but I just figured out what I was doing wrong.

The BD disk I was inserting was in 3d. I inserted the regular BD movie and it ran fine. Then I ejected it and tried the 3d version again, and voila! Worked like a charm.

The update is supposed to enable you to run 3d Blu-ray Disks, but this function won't work until you try a regular BD first.

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