Samsung

Question

Poor Blacks and Gray Fog on apps in D series

by itzme1234 / May 15, 2012 2:28 AM PDT

On my PN59D8000 I experience very poor blacks, less contrast, like a gray fog on all SmartHub video apps. The problem does not happen when I play a video from DLNA .

The issue has been reported all over the internet (like here for example) with D7000 and D8000 owners. Others reported the issue started after the 1018 firmware upgrade. Others have also mentioned reporting the issue to Samsung Tech Support without any avail. I wonder if the Tech here can give us an update about whether a fix may be in the works?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Poor Blacks and Gray Fog on apps in D series
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Poor Blacks and Gray Fog on apps in D series
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Tried Recent Firmware Yet?
by Samsung_HD_Tech Samsung staff / May 16, 2012 6:01 AM PDT

itzme1234,

Sorry to hear about your problem. Have you tried the recent firmware upgrade (10261) released on April 5, 2012?

Please let me know either way!

-- HD Tech

Collapse -
I'm on 001022
by itzme1234 / May 16, 2012 7:56 AM PDT

When I do a By Online Software Upgrade it connects to the server but then I get the message "no software to upgrade currently" and it indicates that I'm on version 001022. Do you have any specific reason to think that upgrade fixes this issue? If so, why won't my tv find the upgrade?

Collapse -
No reason to think one way or another
by Samsung_HD_Tech Samsung staff / May 17, 2012 1:01 AM PDT
In reply to: I'm on 001022

itzme1234,

I have no reason to think that it wouldn't fix it, and since you had asked for a firmware update, I figured that would be a sensible first step.

As to why it's not updating automatically, the server that stores the update to send it out to TV is different from the server that stores the updates to the website. So the updates can and are out of sync in your case. So your choice would be to wait for the update, or download it and install it manually. I've attached the link to the manual download: http://www.samsung.com/us/support/owners/product/PN59D8000FFXZA#firmware

Hope that helps!

-- HD Tech

Collapse -
UE55D7000(LS) grey fog in SmartHub
by neckaros / May 20, 2012 7:39 AM PDT

I have the same problem as many on my UE55D7000(LS)
No update threw TV and on the server and when i try to download via website http://www.samsung.com/be_fr/support/detail/supportPrdDetail.do?menu=SIA00201&prd_ia_cd=&prd_mdl_cd=UE55D7000LSXXN&prd_mdl_name=UE55D7000LS
You only provide a .exe file not usable on Mac even if you try to unzip it in terminal.
I always bought Samsung TV but this problem being unresolved for so long is a huge disillusion me. And not being able to update if you have a Mac add up to the disappointment.

Thanks for replying on this thread anyway it is a good start!

Collapse -
Poor Black Levels
by kimbler123 / June 5, 2012 8:02 AM PDT

This still seems to be an issue even on latest firmware, is there any update yet?

Thank you for your help.

Neil

Collapse -
firmware upgrade (10261)
by itzme1234 / June 5, 2012 1:29 PM PDT
In reply to: Poor Black Levels

Kimbler, just to confirm, did you install firmware upgrade (10261) using USB? Was it to a D8000 or another model? And the poor blacks/gray film issue was still present when you played a video from an app (like Netflix)? Are the poor blacks present on all SmartHub video apps? And not present when you play a video from DLNA?

If so, I hope the Samsung rep might be able to offer us another solution.

Collapse -
Update
by kimbler123 / June 6, 2012 6:06 AM PDT

Yes, I updated firmware via USB on UE7000. The issue is most noticeable on the Plex App that I run. DLNA videos play fine.

Collapse -
Another idea for a fix?
by itzme1234 / June 7, 2012 11:27 PM PDT
In reply to: Update

I was hoping the tech might offer us another fix to this frustrating issue?

Collapse -
Plex
by itzme1234 / June 19, 2012 8:00 AM PDT
In reply to: Update

Im still hoping the tech might have something to offer us, and now that Plex is on some blueray players, he can maybe play a video on both devices. The poor blacks and gray haze on the D series will be very obvious.

Collapse -
Re: Poor Blacks and Gray Fog on apps in D series
by Samsung_HD_Tech Samsung staff / June 19, 2012 11:38 PM PDT
In reply to: Plex

itzme1234,

I spoke with our product specialist. And he'd like to know the firmware version and Smart Hub version that you're experiencing the problems with. Also, by your description it's across all of Smart Hub; however, if it's not, which apps are affected and what are their version numbers?

As a general rule, whenever you're experiencing problems with Smart Hub, please be sure to provide model number, firmware version, and Smart Hub version. And if it's with a particular app, posting the version of the app as well. This helps us speed along the testing process to see if we can replicate the issue.

Sorry taking so long to get back with you. Happy Hope we can get this figured out.

-- HD Tech

Collapse -
grey problem too ue55d8000
by midnighttuck2 / July 19, 2012 7:30 PM PDT

hi,

I too have this issue since the last several firmware updates.

My TV, a UE55D8000, in UK, was till now, stuck on 1021 firmware, as online updates found no new ones. Discovered the 1024.1 update on the Samsung UK website, so tried that yesterday, but it is no better.

The difference can be seen immediately if try a movie played via DLNA (fine), and then try to play the same movie via the Plex app where the picture looks very bad by contrast because of the super high grey levels. I have read other apps give the same problem with video too, but have not tried any others myself

The last firmware I believe it was all working fine was 1015

Collapse -
smarthub version
by midnighttuck2 / July 19, 2012 7:33 PM PDT

sorry, just to add....

smarthub version is 3.669-6.0.00067

Collapse -
Re: grey problem too ue55d8000
by Samsung_HD_Tech Samsung staff / July 20, 2012 1:10 AM PDT

Hey midnighttuck2,

Thanks for your message. I'd like to help you out, but I support US products and customers, so I only know the product specialists for my country as well to give this information.

However, I'll try push your info over to UK, but you should contact Samsung UK yourself to ensure they get your info. So here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/consumer/tv-audio-video/television/led-tv/UE55D8000YUXXU

Sorry I couldn't be more help!

HD Tech

Collapse -
same gray problem on 55D8000
by awdpwr / July 23, 2012 4:13 AM PDT

Hi, I have this same problem. Play on DLNA looks great, play on Plex and get gray haze. I tried firmware 10261, and have same problem, that all started when i upgraded from 1015. My smarthub just did an update so i'm on the latest, but I will look that up and post tonight. I'm in the US.

Collapse -
Answer
I recently upgraded to 1024
by Hosted_Power / July 23, 2012 4:22 PM PDT
Collapse -
Extra info
by Hosted_Power / July 23, 2012 4:36 PM PDT

BTW No idea if this is related, but it's more or less the same terrible black as when "hdmi black level" is set to normal instead of low (when using HDMI of course)

Collapse -
Downgrade fixed all problems
by Hosted_Power / July 24, 2012 7:02 AM PDT
In reply to: Extra info

This is incredible, doing a downgrade to 1015 solves all problems with black. This is really a big messup. Disaster! Someone screwed up really bad. I hope it gets fixed in a recent firmware soon :s

Collapse -
Confirmed the downgrade fixes the problem
by itzme1234 / July 24, 2012 10:26 AM PDT

While I can confirm the downgrade fixes the problem that started just after ver 1015, we may loose other functionality that Samsung wanted us to have in later firmware versions. But this should be a HUGE hint for Samsung on what went wrong and where. Maybe the tech can try it for himself and see how ver 1015 firmware and before fixes this issue.

Collapse -
Version 1025 just came out
by Hosted_Power / July 26, 2012 2:53 AM PDT

Anyone tried the latest 1025 version which just came out (EU) ?

Collapse -
will try tonight
by midnighttuck2 / July 26, 2012 8:02 PM PDT

I was going to try that last night, but got sidetracked with my ISP deciding to die on us (area fault).

Will be trying it tonight when I return however

Collapse -
just tried it
by midnighttuck2 / July 26, 2012 8:53 PM PDT
In reply to: will try tonight

ok, so I've just installed the 1025.

I had to uninstall and reinstall Plex afterwards as Plex just showed a blank screen.

Now I'm not 100% sure, as only had chance for a quick look as had to dash out, but I think its better, or improved.....certainly if a movie has aspect ratio borders they're black as should be......I'm sure someone who has used/compared Plex extensively will be better to confirm

Collapse -
bad news :(
by midnighttuck2 / July 28, 2012 6:37 AM PDT
In reply to: just tried it

sad to report its still not fixed with the 1025 firmware (UK model) Sad

Put some films to a usb stick and hopped between them to compare. Still less colour and more washed out with grey bleaching than playing direct.

That being said, it doesnt seem as drastically bad, maybe they've done a few things to try to improve it but still needs a fair bit more work....or maybe its exactly the same, as I never had much of a play around with it initially on the earlier firmware, just knew it was bad from first notice

Collapse -
Any update ?
by Hosted_Power / July 31, 2012 6:53 PM PDT
In reply to: bad news :(

Well watched a few movies now with 1015, can't complain about picture quality.

Maybe the colors were a bit more vivid with newer firmwares, not sure. But if I have to choose between this and terrible black & washed out colors on plex, the choice is easy to make!

Any official info about this coming??

Collapse -
Answer
Still not fixed!
by tinu86 / December 11, 2012 7:20 PM PST

Same problem for me! It's really really sad, that this problem is still not fixed!

The firmware 1015 worked great, all further firmware releases are having this problem with poor black levels! I'm Using a UE46D8090. Whit this information it should really be easy to fix and I'm expecting from Samsung that they will do it!!! It's definitely a Samsung issue and not a Plex issue!!!!!!!!!

Otherwise I'm really thinking about giving my TV back!

Collapse -
Widespread problem
by Sebi_F / January 2, 2013 8:15 AM PST
In reply to: Still not fixed!

The poor black levels aren't exclusive to D7000 and D8000 series. I can confirm poor black levels on a D6500 using Plex (HDMI black is greyed out). Playing the same movie via DLNA, there is no problem (HDMI black is on "low").
Downgrading to 1015 perfectly fixes problem. Samsung NEEDS to respond to this.

Collapse -
Answer
Firmware 1027.1 just released
by ATMB--2008 / March 16, 2013 6:38 AM PDT

Samsung has released a new firmware for d series smart tvs. No change log is available. Can anyone confirm if this issue has been resolved or not?

Collapse -
Link, comment.
by R. Proffitt Forum moderator / March 16, 2013 6:45 AM PDT
Collapse -
Nothing definitive
by ATMB--2008 / March 16, 2013 8:41 AM PDT
In reply to: Link, comment.

There are no net conclusions. Yet.

Collapse -
Exactly.
by R. Proffitt Forum moderator / March 16, 2013 9:23 AM PDT
In reply to: Nothing definitive

Since not everyone agreed it fixed it then your view is confirmed.

That is, did you want to wait for a firmware that all thought it fixed it? Might be a long wait.
Bob

Collapse -
Thanks for your reply
by ATMB--2008 / March 29, 2013 6:14 AM PDT
In reply to: Exactly.
Happy I keep my fingers crossed and wait...
Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech Tip

Know how to save a wet phone?

It's not with a dryer and it's not with rice. CNET shows you the secret to saving your phone.