I have had contacts with them so many times, and I am very disappointed with them.
A 'Genius' looked annoyed when I ask questions about the item and the service. Well, I have the rights to ask a lot of questions because of my bad experience with them.
I bought an iPhone from Apple Store in US in May 2012. Before I bought the phone and the Apple Care+, I asked the salesperson if the warranty is covered Internationally, and the person said yes. So, I went ahead and bought the two. The next day, I bought another one for my sister, with the warranty as well. The reason I asked whether or not it is covered Internationally was because the phones are planned to be used overseas. I am an International student at that time in the US until August 2012. So, I went back to my home country after I graduated. When the iPhone 5 came out, I wanted to upgrade to that, and planned to get the phone replaced because of the problems with the phone before I could sell it for $550 with the warranty. However, I found out that the warranty is only applicable in the US. I went to call to Apple Singapore and they confirmed it. So, The option for me was to send the phone to the US to get it repaired, or just stuck with it. Sending a phone from my country to the US is really expensive. Same if I buy an airplane ticket to come the US just for the warranty. So, I was stuck with the phone for over a year until I returned to the United States to further my studies. When I went in to Apple Store (different store than where I bought the phone)., I found out that the serial number attached to warranty is no longer the same as my iPhone. It said that the phone I originally bought was replaced by a third party. This one, I got it resolved, but it was disappointing. Then, I went ahead to customer relation over the phone and stated my issues, but even so I had to wait weeks to receive reply from them. I had to rely on email because the iPhone I bought was stolen. At the same time, my mac was broken and it would cost me a grand to repair it, and another 700-800 bucks for a phone. I cannot do contracts because of international student. I tried telling them that I think a new black iPhone 5S would be equal for all my troubles, considering I bought two phones (unlocked versions) with the warranty, and never get the chance to enjoy the privileges. All because of the misleading information. But, the best they are willing to do for me is to refund $99 for the warranty because the other iPhone was already sold by my sister because of the same problem. They said that the 99 bucks is already more than what they usually refund. They said they originally supposed to refund me $53, and looks like they were saying that they act as an angel by giving $99... Yes, the refund is necessary, but this is more than just a refund.
I am really disappointed because i have been a big fan of their product, but now I do not know what to do anymore. I won't be able to afford their products anymore, considering the service that comes with it. We all know that their products need a lot of service one way or another. If any of you had the same or similar problem, please share. This iPad would be the last Apple product I own, unless they come up with an unexpected response towards my case. But, I do not see that happening....