Computer Help forum

Resolved Question

Please Help! Mozilla Firefox will not connect to Internet

by monica 211 / February 9, 2013 4:48 AM PST

I was on the internet this morning and went out for a few minutes. When I urned the computer back on, I could not connect to the Internet with Mozilla., and I keep getting and error message from Norton. 8504,104.
I was on the phone with my ISP and I can connect thru IE; but I prefer Mozilla.
And I cannot even do a Norton scan.

Please help. I have a laptop wih Vista!

monica 211 has chosen the best answer to their question. View answer
Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Please Help! Mozilla Firefox will not connect to Internet
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Please Help! Mozilla Firefox will not connect to Internet
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by monica 211

Collapse -
Try booting to Safe Mode
by wpgwpg / February 9, 2013 5:15 AM PST

It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
If you can't get your antivirus program to run in Safe Mode, download one of the free programs like Avast, AVG, or Microsoft Essentials, uninstall Norton and then install the free one and see if it will run.
Microsoft has suggestions and offerings at
You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
Good luck.

Collapse -
Thank you
by monica 211 / February 9, 2013 9:15 AM PST

Thank you for all the help. I tried the Microsoft, but it would no work because I was not connected to the internet.
I tried a scan of a malware in safe mode but nothing was found. I just did a Norton reinstall uninstall and that seems to have done it! (I was going to download that and the AVG and do another safe mode)
Thank you for being so precise about her F8 every second. Have a nice weekend

Popular Forums
Computer Help 51,224 discussions
Computer Newbies 10,453 discussions
Laptops 20,090 discussions
Security 30,722 discussions
TVs & Home Theaters 20,937 discussions
Windows 10 1,295 discussions
Phones 16,252 discussions
Windows 7 7,684 discussions
Networking & Wireless 15,215 discussions


What do the color stripes mean on your tires?

Brian Cooley tells you why you might see various color lines on the wheels of your automobile.