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Please help me. XP won't recognize my camcorder at all.

by stingray1381 / July 22, 2004 2:23 PM PDT

I am unable to get Windows XP to recognize my camcorder at all through firewire. When I plug in my Sony DCR-TRV38 and turn it to VCR to try and capture, absolutely nothing happens. There is no change in device manager at all. I have replaced the firewire card and the firewire cable, and still no change. Any suggestions you have are greatly appreciated. Thank you very much.

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Re: Please help me. XP won't recognize my camcorder at all.
by R. Proffitt Forum moderator / July 22, 2004 10:32 PM PDT

"Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution."

You ignored the tip and as such I can't tell if your PC should work with such. For instance, what you write would be proper for many PCs that XP is installed on because the person who installed XP didn't install motherboard drivers, have a current BIOS or played with the BIOS settings. Some will tinker with plug and play services or firewall the machine to the point that many things just fail.

Your post left out the PC details and more.

Bob

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Re: Please help me. XP won't recognize my camcorder at all.
by stingray1381 / July 22, 2004 11:19 PM PDT

Hi Bob,

Sorry about that. I have a home built computer that has Windows XP, SP 1 on it. The bios is not the most recent, but it is relatively current. I checked the latest bios revision to see if any changes had been made to anything related to the firewire ports, and nothing had. I installed all the drivers myself, and it has all the latest motherboard drivers and other drivers. The motherboard itself is an Abit NF7-S, it has a 2500xp AMD cpu with 1gig of corsair ram. I also have 3 hard drives, all Western Digital.

I made sure that the firewire ports are turned on in the bios, and they are and the ports themselves show up in the XP device manager. However, when I turn the camcorder on and set it to VCR and connect the camcorder through firewire, the computer doesn't recognize it at all. Absolutely nothing happens. The camcorder doesn't show up in device manager. So, it isn't a problem with actually capturing, it's a problem getting the camcorder to recognize the camcorder at all.

One other comment I should make is when connect the camorder and turn everything on, "DV In" shows up on the LCD. Should this be read "DV Out" since I am trying capture video from the tape? Just something odd I thought I would ask about.

Again the Camera is a Sony DCR-TRV38. Bob, if there is some bios setting that I need to make sure is a certain way please let me know. I know the firewire ports are turned on in the bios, and I tried a separate firewire card that I bought, and a new firewire cable, and still no change.

If someone could help me figure this out, I would be eternally grateful. Thanks.

P.S. I tried premiere and Ulead software, and of course they dont' work because XP doesn't see the camcorder

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Re: Please help me. XP won't recognize my camcorder at all.
by R. Proffitt Forum moderator / July 23, 2004 1:11 AM PDT

The motherboard you noted is indeed one you need that latest BIOS and MOTHERBOARD DRIVERS or else it just may not work.

You can disconnect from the internet and uninstall Zone Alarm to see if that's it. I'm running into that too often as well as the BIOS/Motherboard driver issue.

Yes, it is odd about DV-IN. Check the manual again.

Bob

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Re: Please help me. XP won't recognize my camcorder at all.

I'll update the bios when I get home from work, and see what's up. I'll let you know what happens. Hopefully, this fixes it. Thanks for the input.

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Re: Please help me. XP won't recognize my camcorder at all.

Hi Bob,

Unfortunately, I did all you suggested, and nothing is fixed. XP still won't recognize my camera.

Also, I still can't figure out why it says DV IN on my camcorder.

Any other suggestions?

Jason

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Yes, it should say DV OUT.
by Kiddpeat / August 14, 2004 1:41 PM PDT

DV IN means the firewire port is being used for input to the camera.

I've never checked to see what device manager says. When you enter capture mode in your software, does the camera show up? There will be no 'ding' etc. to tell you that the camera is connected. It will simply appear as an available device in the capture software.

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Re: Please help me. XP won't recognize my camcorder at all.

Coming in late, but thought I'd add my 2 cents.

My Sony says DV IN on the lcd screen, but if I go to the menu and drill down there is an option to set DV OUT as ON. This must be turned on otherwise the firewire connection will not work. However, having the DV IN message on the lcd screen does not meen that DV OUT is off or on it seems to be a separate issue on the SONY camera. Check your manual. Mine had a detail explanation of how to turn the feature on.

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Go back to USB.
by R. Proffitt Forum moderator / July 23, 2004 8:59 AM PDT

Pixela ImageMixer isn't as jazzy, but does it work?

Bob

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Re: Go back to USB.
by dvaryu / August 14, 2004 1:09 PM PDT
In reply to: Go back to USB.

I'm no computer expert, but I do have some knowledge of camcorders, and I have experienced the same problem you have with a new XP computer not recognizing my camcorder at all. Unfortunately, this is a widespread problem in camcorder land...and the topic of the most extensive community forum thread I have ever seen. It's on Dell's site...look for the thread in the video editing subsection called, "Problem Recognizing DV camcorder via IEEE..."
What you'll find is that this plagues many owners of virtually all kinds of camcorders, and has proved immune to solution--and the guys in that thread seem to have tried everything. The last time I checked they seemed to have settled on some kind of problem inherent in XP...but there was no conclusive proof.

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Re: Please help me. XP won't recognize my camcorder at all.
by Mickie G / August 22, 2004 6:53 AM PDT
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