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Please, help me get rid of this trojan horse generic29.ajge!

by Spontaneous_D / April 12, 2013 8:14 AM PDT

Can someone please help me get rid of this. It will not delete when AVG finds it. Is there a sure way of getting rid of this because my pc is starting to act funny now and become slower daily.

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All Answers

Best Answer chosen by Spontaneous_D

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Please Try This..
by Grif Thomas Forum moderator / April 12, 2013 10:00 AM PDT

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/SuperAntispyware

Manual Update
rhttp://www.superantispyware.com/definitions.html
____________


And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Next, download and run the tool below to bring back any files that may have been hidden by the malware on the computer.

http://www.bleepingcomputer.com/download/unhide/
_______________________

Hope this helps.

Grif

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trojan horse generic29.ajge
by smbreedlove / May 7, 2013 10:55 AM PDT
In reply to: Please Try This..

Thank you Grif!! Worked wonderfully!!!

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Thanks!!
by coldbostongirl / May 18, 2013 6:27 AM PDT
In reply to: Please Try This..

Worked for me too!!! Thanks so much!

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Worked Extremely Well.
by Spontaneous_D / May 19, 2013 12:11 AM PDT
In reply to: Please Try This..

Thanks Grif. This worked extremely well and it was great.

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