I'm sorry to hear that you're having this issue with your plasma.
So that I can see if your case can be reviewed by a manager, would you please post your transaction number from one of your phone calls or chats with Samsung? I'd like for one of the managers to look into this.
Hello All, My 7 month old 58" Samsung started showing a spider web with a crack from the INSIDE. Not damaged on the external part of the glass. I have contacted Samsung, this is obviously a mfg defect and they have not been responsive.
Anyone know of a class action lawsuit started on this already, its all over the internet, this spider webbing and failure - and they must have shipped a bunch of bad screens and now they are breaking with no fault..<div>
I had to send photos to the "executive" customer service, where they get to make a decision from my photographs. What a poor CS model! I just dropped $$$ and before I can even read the user manual the TV fails.
Any suggestions to get Exec CS moving on a replacement???
Note: This post was edited by a forum moderator edited post per author's request. on 05/20/2011 at 9:21 AM PT