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photosmart C6380 with scan problems - docproc.msi

by jjuhlin / November 25, 2010 4:50 AM PST

I have had some problems with this printer. At the suggestion of the HP phone support person I uninstalled all HP related stuff and downloaded/installed the latest driver software. I have regained control of printer, but scanner has problems.

I have tried scanning from HP solution center, Photoshop and other software. All bring up an HP window that complains about not finding docproc.msi. I have searched my entire hard drive. No docproc.msi

I have searched the internet. Lot's of references to docproc.msi but none of them from HP. The scanner worked one time but not any more.

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by amit_biswas / December 20, 2010 10:25 PM PST

has the issue been taken care off, and i am sorry for the late reply.
For these types of issues what you can do is ,
Download the ms clean up utility (msicuu2.exe)and run it ,
It would open up with a window which will show you all the msi files , remove the docproc and you are ready to go .

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DocProc Problem
by luvmynewmeeluv / February 28, 2011 2:27 PM PST

I had the same DocProc problem after installing the software for Photosmart C310 wireless printer. After searching for the DocProc.msi on the installation disc and the HP website downloads, I intalled Windows Intall Clean Up Utility at no charge from http://www.brothersoft.com/windows-installer-cleanup-utility-71773.html. This let me remove the DocProc and I have had no problems since. One big warning though, DO NOT REMOVE ANYTHING ELSE on your computer!!!! This might damage critical software with irreversible repair on your computer!

Good luck!

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Fix It
by Spectre130e / January 31, 2013 9:03 AM PST

Had the same problem. Started last night DocProc. Easy fix. Get on Microsoft Fix It and your problems will be solved in less than 45 seconds.

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