As to the fixable the answer is usually no as repairs cost as much as these player do to replace. As to the software and instructions I wonder if you tried a search engine like google.
I just purchased this used player. I have no software or instructions for it.
It was working for about a minute, then froze on "shuffle". The screen stays on - cannot turn it off or on. Battery is fully charged.
Is this fixable?
Where do I get software for my PC?
Where do I get an instruction booklet?
I'm new to MP3 players and don't want to spend a lot fixing up something that's not worth fixing up.