Got to
http://forums.cnet.com/5208-7584_102-0.html?forumID=63&threadID=330410&messageID=2982142#2982142
remove AOL and insert PoeplePC.

All kidding aside, I would read about People PC at ConsumerAffairs.com.
Then seriously consider getting a different ISP. Many other inexpensive ISP's can deliver a much better experience. Before deciding on pretty much any ISP, first Google them and read up on them before you decide. As a general rule, don't bother with testimonials published by the ISP you are investigating.

Charlie