Download.com Site Feedback

Rant

PC Cleaner is a scam - nothing more

by porthome / March 1, 2013 6:28 AM PST

While trying to solve a Windows XP repair issue, I came across PC Cleaner, which purports to do stuff like that. I downloaded the trial version and ran it, and found a fairly routine registry scan/temp file delete/startup organizer, but it promised the 'full' version' could do much more, so I went for it and spent my 30 bucks. Used Paypal, got a transaction acknowledgement, and an e-mail saying I had to call a 1-800 number to be 'activated'.
Scam, Part 1:This put me in touch with a nice chap in Pakistan (?) who said I had to set up a remote console session so he could activate my application. Still not sufficiently wary, I did so and he proceed to install and run an 'activate' program. Now, he said, I was ready to go, but first, he wanted to show me all the crap and problems that had accumulated in my Windows system. And he spent about ten minutes rambling around in my system and showing me stuff. When he opened the windows startup and claimed that all those inactivated startup apps were still dragging my system down, and then opened another events file that showed a whole bunch of services were 'stopped', I started to become suspicious. I said it was a good thing I had PC Cleaner, which would fix all that. At this point he said that actually PC Cleaner won't do that, but their online support service, for $200 or more per year would, and if I signed up now, I could get the first year for $100. Then I realized I had been had, and closed the conversation. I hope I removed the 'activate' exec, which is likely a trojan, and hopefully deleted the PC Cleaner application (called 'pcleaners' in my Programs folder ).
Scam, Part 2: I reveiwed my e-mails, and found that when I had used Paypal, the transaction came not from the PC Cleaner organization, but was actually charged through an outfit called 'Safecart Payments', and that by using them I had been automatically enrolled in a service which would automatically bill me up to the full price of the software every time they released an update. I could of course, unsubscribe to this 'service' by signing onto their website. Except to do this I had to set up an account, and guess what? none of my inputs were recognized, not e-mail address, not transaction number, etc. So I could not identify that I did not want this service. Their website shows no contact number, but does have a ominous helpful FAQ: "Why haven't you responded to my request?" so I guess they are used to this. So I am closing my Paypal account to hopefully prevent further annoyance.
Bottom line - stay clear of this scam. Not only do they wave a piece of crapware to get you into a sales pitch, but they launder your supposed Paypal transaction though an intermediary who adds some services you never expected..

Post a reply
Discussion is locked
You are posting a reply to: PC Cleaner is a scam - nothing more
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: PC Cleaner is a scam - nothing more
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Just a tip.
by R. Proffitt Forum moderator / March 1, 2013 6:43 AM PST

I see you posted in the Spyware Forum before and Grif pitched in. I hope that in the future you ask about those cleaners in advance there. Almost all the moderators will dis these things.

Grif and rest all have some ideas. You'd be surprised that most of us have read your post before under many other names.
Bob

Collapse -
I have not seen anything about 'Scam: part 2' in my travels
by porthome / March 2, 2013 12:42 AM PST
In reply to: Just a tip.

While I fully admit stupidity for falling for the scam, I did not see anything about them laundering what appears to be a Paypal transaction through a third party, who adds on a 'service' that could cost more money. I am taking this issue up with Paypal.

Collapse -
PC Cleaner Pro - an update
by porthome / March 31, 2013 3:00 AM PDT

I finally found a way to contact the SafeCart company, mentioned PC Cleaner, and within 30 seconds I had my money back. They obviously know they are complicit in this fraudulent scam, and are eager to get you off the case. They are probably collecting lots of $$ from others who can't break through their defenses.

For a litany of reports on this software, and the SafeCart company, see http://www.ripoffreport.com/Search/PC%20Cleaner.aspx.

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

CNET Magazine

The summer issue is here!

In the latest edition of our quarterly magazine, we look at how you can spend your summer getting fit and having fun. Pick up a copy on newsstands today or order it now.