Mac OS forum


Password Reset or Reinstall OS X??? [HELP LOST!]

by n1nj4Lo / January 15, 2013 2:19 PM PST

Okay so here's the run down of the dilly!!!

I've been working at a pawn shop here recently and we got a macbook pro with mountain lion installed... The pawnee(?) never came back to redeem their pawned item so it's ours now to sell. Well my boss got this in before I started working there and he never asked the person for their username/apple-id and password. He's tried getting ahold of them, but their phone number is no longer in service.

So how can we either factory restore everything, it askes us to logon with the apple-id after a few steps from cmd(Or opt?) r, we registered his store e-mail with itunes and apple-id but it still asked us to sign in with the previous owners login. If I had a mountain lion disc could I just install it right away from cmd(Or opt?) b(I think it is?) I know we tried with snow leopard and it gave us that monochrome gray, black and white error screen, why is that?

But how can we get around this? So my boss can put it out on the stores shelves up for sale...

I'm trying to get the job done, help him and learn something new!

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Password Reset or Reinstall OS X??? [HELP LOST!]
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Password Reset or Reinstall OS X??? [HELP LOST!]
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.