E-readers forum

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Pandigital ereader upgrade problem

by raecarr / January 23, 2011 6:19 AM PST

I inserted an sd card, did the upgrade thing, then turned off and turned back on using the volume+ and the slider...after a few seconds a little green robot and a white triangle with an exclamation point in it appeared. I can not get the ereader to do anything --- What the heck is this and how do I fix it???

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Used to like the Pandigital
by hackedoff404 / March 1, 2011 6:38 AM PST

I have the same problem, but I see from the lack of response no one else seems to. You can get your reader working again by pressing the reset, however, the problem seems to be that it fails to finish the installation of the new apps. Supposedly your books can be accessed through the "Barnes&Noble" icon (how intuitive is that?), however on mine, when I click the icon the machine tells me that "that app has not been installed on this PHONE". I now have a giant iphone that cannot make phone calls and cannot display ebooks. Of course there is no customer service number you can call, and they have yet to respond to my technical support email. I broke out the warranty and was not surprised to find exquisite details on what you must do to get warranty service EXCEPT for an actual address to send the reader to. It is apparent that Pandigital bases all of it hopes on new customers, not on repeat customers. It is a shame. I really liked the damn thing, until they made it "better". At least before I could actually read books on it.

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Got it to Work
by hackedoff404 / March 1, 2011 8:47 AM PST

Can't really explain why but let me take you through it and tell you what I did, then maybe you can repeat the process with success.

First some theories: I believe there are some corrupted copies of the firmware on the Pandigital website. I had one checksum error, and another time it simply crashed while downloading.

There MIGHT be some corrupted storage sectors on your device that is causing the update process to fail.

My failure occurred when I was following the on-line process and trying to restore my backed-up files. This apparently corrupted the operating files that I had already installed but DID copy my books and music to the device.

Here is what I did that resolved my problem.

I went to the mirror site and manually downloaded the OLD firmware, hoping to start fresh. (http://mirror.support.pandigital.net:8080/Support/FW/Novel). (You CAN download the NEW firmware, copy it to your device, then do the off, on-+, thing and see if that works).

I then plugged in the USB cable from the Novel, opened a file manager, and copied the old firmware to the Novel. I then had second thoughts about my plan and deleted the file. (Thus changing file allocations) I decided to give the USB method one more shot.

I used the Pandigital update software (Pandigital Novel.Upgrader) to start the process and followed the instructions - it downloaded the update directly to the Novel, then told me to shut it down and restart.

I disconnected the USB, shut off the Novel (making sure I really shut it down and didn't just put it to sleep) then did the vol up (+) and on switch, holding them for 8-9 sec rather than just 5. This time the firmware updated just as it should and my Novel is back to being an ereader. I did lose all my backed up files, but that is a small price to pay for recovering the device. I will now work on getting all my ebooks back on and see if I can find the books checked out from the library (always a challenge).

Good luck.

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Which files??
by cefmpf / April 11, 2011 8:48 PM PDT
In reply to: Got it to Work

I went to the mirror site above, but do not know which files to download to try to upgrade. From the Pandigital website I loaded the new update, but to no avail. I tried to load it again thinking I did something wrong, but the reader said it was on - I could not get it to load. Can you please tell me which one(s) I need?

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Pandigital white
by ledavis / April 12, 2011 12:17 PM PDT
In reply to: Got it to Work

I'm having trouble getting it to find and connect to my wifi, very annoying. And none of my books are are there. I down loaded Nook for my PC and can read them all form the barnes and noble site, but I want them on my ereader. I really like this and this upgrade has really screwed it. I don't think I will do anymore upgrades if I ever get it fixed. If anyone has any suggestions please help.

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So dissapointed
by lmarchewka / May 2, 2011 5:48 AM PDT
In reply to: Pandigital white

I have never been so dissapointed in something. This is my second one after they had me send the first one back. They ended up sending me a new one and this one is worse than the first it won't even go on the Barnes and Noble site! They tell me they will have a supervisor call me back we shall see I have my doubts they told me that before and never received a call I just keep calling them and being a pain lol I have their number stored in my phone as I call them so much. It just aggravates me as they keep telling you to do the same things and you hang up and it never works they are grasping at straws, I know the it is not the persons I am talking to but I am really starting to get ticked off and starting to yell at them feel bad but they won't let me talk to anyone else and tell me a supervisor will call back and it takes 3-5 days.

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by nicknick923 / October 5, 2011 10:11 PM PDT


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dont understand ur directions
by vgray617 / July 27, 2012 11:57 AM PDT

delete everything but the adobe file on either the top or bottom of what?

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