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Panasonic Scanner KV-4085C Not Pulling Papers

by MIMA1728 / November 14, 2012 12:20 AM PST

Posting hoping to find help with our scanner that when we put papers in it will barely pull the paper and you have to hand help it thru OR it will pull multiple pages at one time. Can anyone help me adjust settings or let me know what needs to be done to help this problem. It is brand new. Thanks.

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Clarification Request
Have you replaced the rollers yet?
by R. Proffitt Forum moderator / November 14, 2012 12:35 AM PST
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by MIMA1728 / November 14, 2012 12:41 AM PST

It is Brand new just out of the box I wouldn't think that the rollers would need replaced.

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Then you have a warranty or return issue.
by R. Proffitt Forum moderator / November 14, 2012 12:53 AM PST
In reply to: Rollers

I have found devices in boxes that sat around for years. They are new.

I didn't know it was new so I went with the most common issue. But if it's new, manufactured in the last year there are areas that need discussion.

That is, I'm finding folk new to copiers that expect the copier (or scanner) to handle any and all media. That is, if the paper is too slick, or sticky, what you noted is to be expected. However I've seen folk, mostly younger that don't want to hear that.

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by MIMA1728 / November 14, 2012 4:01 AM PST

we use it in a physicians office to scan medical record charts so it is just normal copier paper.

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Then a warranty/exchange/return issue.
by R. Proffitt Forum moderator / November 14, 2012 4:14 AM PST
In reply to: paper

Not one scanner I know of has software controls to fiddle with paper handling. Well I'm not including those huge copy/scan machines that are in the 5 figure and higher cost range.

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by MIMA1728 / November 14, 2012 4:46 AM PST

yeah this one was about 3000 dollars...thanks for your help anyways

All Answers

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by pgc3 / November 14, 2012 12:35 AM PST

If you have the proper compatible software installed in your system and you are having feed issues with the unit, I'd suspect a hardware malfunction, since it is new, return it to the seller or contact the manufacturer.

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by MIMA1728 / November 14, 2012 12:43 AM PST
In reply to: Scanner

This is the second scanner. Our original one (same make and model) has a broke piece and had to purchase new but the previous scanner worked just fine with the software we are using and like i said is the same make and model.

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