Mac OS forum


Outlook Update Nov 2012-mail won't open

by auntkalei / November 25, 2012 10:23 AM PST

I have a MacBook Pro with OS X 10.7.5. My husband uses my older MacBook Pro with OS X 10.5.8 Intel. When Hotmail/Outlook updated in Nov. 2012, mail continued to open on the newer computer. However, we can't open it on the older computer. We sign in and get a weird screen that won't respond to clicks or open mail.

At a website ( it said that the Hotmail Engineering team has identified the issue with the Safari 5.0 browser and working on a solution in a future update. They suggest using a different browser for Mac, such as firefox or chrome, but when I tried to do that, it didn't appear there were downloads for 10.5.8. I also tried downloading a new flashplayer as that was one of the suggestions.

I think that the idea that we can no longer get mail until they 'fix' the problem is a lame....thank goodness we have more than one computer and one that works for mail. If updates aren't going to work on all computers/systems, they shouldn't do them, in my opinion.....not getting your mail until they do another update could be a real problem for many of people.

Any help/suggestions offered are greatly appreciated.

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Clarification Request
Hotmail is one thing, Outlook is another.
by R. Proffitt Forum moderator / November 25, 2012 10:31 AM PST

Are we talking about the web mail aspect or the Outlook 2012 application?

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Outlook or hotmail?
by auntkalei / December 6, 2012 1:26 AM PST

Not sure....just know that Outlook did an update, now our mail's look and act different. And, at the top of the mail pages, OUTLOOK is prominently displayed. It is the inability to now open hotmail and man mail on the older computer that is the concern.

All Answers

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If the "older" machine is a PPC machine and NOT an Intel one
by mrmacfixit Forum moderator / November 25, 2012 8:48 PM PST
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Older Mac is intel, not PPC
by auntkalei / December 6, 2012 1:28 AM PST

It is an Intel machine.....

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Then install the version of Firefox for your old machine
by mrmacfixit Forum moderator / December 6, 2012 7:25 AM PST
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This did the trick!
by auntkalei / December 6, 2012 11:26 AM PST

Thank you so much. Downloading this particular version of Firefox worked. I had tried others, but it didn't work. You are the best. I am so glad there are people like you...that care enough to take the time to help people like me. Again, thanks.

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You're welcome
by mrmacfixit Forum moderator / December 6, 2012 8:46 PM PST
In reply to: This did the trick!

glad it worked for you


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