Browsers, E-mail, & Web Apps forum

Resolved Question

Outlook Express Gmail error

by xh7000 / June 18, 2012 12:40 AM PDT

I have two gmail accounts on my Outlook Express. They have worked very well for the past three years

One of the accounts has suddenly started giving a problem. It won't let me download my email from OE - even though the gmail account is good if I go in through Google.

The error I get is

" There was a problem logging onto your mail server. Your Password was rejected. Account: '', Server: '', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92"

Now - I have managed to fix this error by deleting my gmail account from OE, and then reinstalling it. I then works fine - until I turn my computor off.

When I restart my computor I have the same problem.

The other gmail address / account on the OE works 100% - with all the same settings (POP etc)

Please help

xh7000 has chosen the best answer to their question. View answer
Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Outlook Express Gmail error
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Outlook Express Gmail error
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by xh7000

Collapse -
Tricky one
by MarkFlax Forum moderator / June 18, 2012 6:18 AM PDT

I would have assumed from the error message that this was a server error fault at GMail's end. It happens, and can even happen for one of your accounts and not the other.

But your deleting that account then re-adding it doesn't support that.

But if you have set the account up correctly according to GMail's setup instructions, not forgetting the correct port and SSL settings, and if the Webmail account settings has POP enabled and that has not been changed, this then points to a problem either with the OE software or again with the GMail servers.

Try this. Shut down OE. If you use OE at home and at work, make sure they are both shut down. Log in to this account's web access.

Now open OE and try this account again. Does the error still display?


Collapse -
GMail - OE
by xh7000 / June 18, 2012 6:29 AM PDT
In reply to: Tricky one


That is the strange part.

Both Gmail accounts are on the same computor - on the same OE.

I have two gmail accounts set up on the same OE - and the Send and Receive checks both accounts. The one works 100% - The other works only once it has been removed and then added back to the OE.

The first one has always works 100% and still does. The second one has works 100% for the last 3 years and suddenly a week ago started loosing the passwork. When the second account is deleted and then readded it works. I do nothing to the first account !

Collapse -
Vddry strange indeed.
by Kees_B Forum moderator / June 19, 2012 7:29 AM PDT
In reply to: GMail - OE

Things to try:
a. Another identity in OE.
b. A new Windows account.
c. As far as I know, account data is stored in the registry. So you could make a .reg-file to restore that corrupted address to its old state. Easier than doing it manually.
d. Give up and use hibernate in stead of shutdown most of the time. It doesn't harm at all to use shutdown only once a week or even only if needed for (Windows) updates. That makes the problem much smaller (but equally annoying).
e. Clean reinstall of Windows. But that's a lot of work for such an issue.


Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.