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Outlook Express 6 message display problem

by sen / October 17, 2006 11:10 PM PDT

My Outlook Express 6 has stopped displaying the message body in HTML, either in the preview pane or when the message is opened. It is downloading messages just fine, but I can't read them. I have checked the synchronization settings and set it to All Messages. If I go to Tools>Options>Read and check ''Read all messages in plain text'', the messages show both a plain text attachment as well as an HTML attachment. If I open these, I can then read the message. What's wrong? Please help.

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Unsafe Mail ...
by Grif Thomas Forum moderator / October 18, 2006 3:07 AM PDT

First, it's not a good idea to use the Preview Pane. It's one of the ways a number of viruses are able to activate automatically without you opening an attachment.. It's your choice but it's best to turn off the Preview Pane.

Next, reading in "Plain Text" is also safer and the preferred way to read the mail...but if you must use HTML and you're getting a lot of web content on those items, make sure to UNCHECK the box next to "Block images and other external contect in HTML mail" which resides in the Tools/OPtions/Security tab. YOu can also choose to operating in the "Internet Zone" vs the "Restricted Sites" zone.. As mentioned before, this isn't a safe way to read your mail.. Active content in e-mail can allow spyware and viruses to be installed.

Hope this helps.


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Re: Unsafe mail...
by sen / October 21, 2006 4:34 PM PDT
In reply to: Unsafe Mail ...

Thank you Grif. I fully agree with you about the issue of security, and I first check my mail with ePrompter and then open it first directly at the website; but I also subsequently download the same to my OE6 for offline reading and reply.
The box next to ''Block images and other external contect in HTML mail'' is unchecked already, and I am operating in the ''Internet Zone'', not the ''Restricted Sites'' zone.
No joy yet about my problem being sorted out.

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You Haven't Mentioned..
by Grif Thomas Forum moderator / October 22, 2006 3:17 AM PDT
In reply to: Re: Unsafe mail...

...which browser you are using as the "default"?? Some complaints have occured with OE when Firefox is set as the default browser.. Resetting it to Internet Explorer fixes some of those issues.

If that's not the issue, my next step....assuming that Internet Explorer is working fine...would be to uninstall, then reinstall Outlook Express. BE SURE to backup in any important e-mail messages and contacts first.

Hope this helps.


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