AVG forum


Outlook 2010 blank emails

by mkcarr / November 11, 2012 8:48 PM PST

I just downloaded AVG Free 2013. I'm running Windows 8 and Office 2010 Professional Plus on my laptop. Several of my incoming emails appear blank on the laptop - I can see them on my iPad. I see that this issue has been labeled "solved" on the AVG website - but it's not solved on my laptop! What should I do? I've temporarily disabled the email security feature, but of course that's the main reason I downloaded AVG to begin with. Thanks.

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RE: Outlook 2010 blank emails
by JiriF_AVG AVG Staff / November 12, 2012 9:16 PM PST

Hi mkcarr,

You are probably referring to this AVG Forums thread. Since that occurrence, I don't remember the issue to be reported again with AVG 2013.

A/ If you are already troubleshooting the issue in AVG Forums, please continue there and put here a link to your thread (for other readers who may be facing the same trouble).

B/ If the issue is not being investigated yet, please use this diagnostic utility to gather all AVG log files together with basic system information. Kindly provide valid e-mail address, the troubleshooting will continue via e-mails. In the message body, please either describe the issue in details or summarize it briefly and copy and paste a link to this discussion thread there (http://forums.cnet.com/7723-19703_102-577595/outlook-2010-blank-emails). Make sure to mention that the issue is resolved after disabling the E-mail protection.

Thank you for reporting the issue.

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blank emails outlook 2010 pro
by yakarsi / December 16, 2012 11:55 PM PST

getting blank emails ; no body, no subject , no sender
i am not using avg . i am using kaspersky on one macine and microsoft security essentials on another

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If you are not using AVG then ????
by R. Proffitt Forum moderator / December 16, 2012 11:58 PM PST

It's best you find the forum for the app you are using. Hopefully they know if Kap does this.

HOWEVER with all the spam that goes out, I get the occasional empty email. It's rare enough that I just delete it and move on.

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