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outlook 2007: receiving multiple copies of email I sent

by kristinski / May 9, 2009 11:12 AM PDT

I send out a (community newsletter) mass email once a week. I usually do it straight from my live.com account. I started to transition over to outlook this week. I just sent out a message (from live.com, because that's where my contact list is) and I keep getting that same email delivered back to me! Like everytime it checks the mail, it has
another one in my inbox! It's not an e-mail saying it couldn't deliver it, or anything. It's the e-mail I sent and everyone I get the same time on it. Is everybody I sent it to being baraged with these stupid copies? How can I fix this? They just keep coming! I already tried to switch to "work offline" and restart outlook and it didn't help. Please, if you have any thoughts, let me know. I don't know who else to ask.

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Just a thought
by MarkFlax Forum moderator / May 9, 2009 7:46 PM PDT

Outlook should have an option somewhere to "Delete messages from the server", once they have been downloaded.

It will be in Tools > Options somewhere. Is that option selected?

Mark

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follow up question....
by kristinski / May 10, 2009 1:57 AM PDT
In reply to: Just a thought

I think you're exactly right. I changed that setting and I think it quit. Is there a way that I can alter the settings, so that I can still access my email in those accounts from the web, if I'm not at my computer without having it do that? Thanks for diagnosing my problem.

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Difficult.
by MarkFlax Forum moderator / May 10, 2009 5:14 AM PDT
In reply to: follow up question....

I don't use my web account option much, so I can't be sure.

But what I know is that, once an email has been deleted off the POP server, it has gone. So, if there are emails you want to retain on the server you should not set the option in Outlook to delete it from the server. What I don't know is whether you have the same options, (ie to delete from the server), in the web based display.

I've just re-read your first post, and I realize that you are talking about having sent an email message out from your web based account, and you are/were getting that one back through your Outlook client software. I must admit I'm stumped by that. The copy of the email you sent should be held in the web site, but why would the POP server then send that copy to your Outlook software? Unless you have added your own email address to the list of email recipients, (the CC or BCC addresses).

Swapping between web site and client software is always problematical as they are at the same time identical, yet different. What I mean is that they do the same job, but they don't synchronize.

What about this. Make sure all emails are downloaded to your web based account. Then, with the browser still open and you still logged on to that account, open Outlook 2007 to do the necessary work you have to. That way, if Outlook is set to delete from the server, it only deletes the ones your web based page has already received.

It's clumsy though.

Mark

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