Office & Productivity Software forum


Outlook 2007 crashes on loading images

by groupecci / July 27, 2011 2:15 AM PDT


I have Outlook 2007 installed with all the patches up to date.

My problem occurs when I try to open an email with images in it (HTML of course). The images are not present and when I try to load them with a right click, Outlook crashes.

I've Googled and tried several things includind disabling ad-ins, re-installing from scratch.

Note : When trying to open the confidentiality center it crashes as well.

When I run Windows in safe mode (not just Outlook) it works fine, I can see all the images.

Thanks for your time.


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All Answers

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Yup. That's an long standing bug.
by R. Proffitt Forum moderator / July 27, 2011 2:24 AM PDT

Since it works in safe mode it could point to addons and drivers but not which it is.

Your post omitted all the machine details so we can't see what this machine is so for now, one more test.

Boot Windows normally and run Outlook in Outlook's Safe Mode (which is different from Windows Safe Mode.) The result will tell us if this is an OS and Driver issue versus an addon to Outlook.

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Uninstall PGP
by NickTheGeek / June 15, 2012 12:51 PM PDT

For me the problem was PGP. Even with the email protection in PGP disabled and PGP not running it caused Outlook 2007 to crash every time it tried to download a picture embedded in an email. When I uninstalled PGP Outlook quit crashing. I was running the 64-bit version of PGP. Good luck.

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my computer thanks you!!
by bogashei / December 5, 2012 1:03 AM PST
In reply to: Uninstall PGP

i was just about to punch it in the nose!

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