Windows Vista forum

Question

Operating system is genuine but not genuine!?

by upsett / March 4, 2013 8:10 AM PST

I have windows Vista pre install on my desktop computer. But now it's saying that vista is not genuine. Is there anyone who could help me with this problem. Thanks

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All Answers

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Answer
Sadly.
by R. Proffitt Forum moderator / March 4, 2013 8:19 AM PST

There is malware that can damage the OS and cause this. Remember that only Microsoft and maybe your PC's maker can fix this. Hope you have the restore media and a good backup system.
Bob

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Answer
Operating system is genuine but not genuine!?
by upsett / March 4, 2013 8:26 AM PST

Sorry, about not explaining better. Yes, I do need all the help I can get. My computer desktop HP,Operating System:Vista,Model: p6120f. I put the product key in and it my the Vista that was pre installed is not genuine.

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Really?
by R. Proffitt Forum moderator / March 4, 2013 8:30 AM PST

All the HP's I used never had me enter the key. If you tried to install Vista and put in the product key then it is indeed non-genuine.

Remember I'm taking your word here about that product key and your story. Now install again but with the restore media and not a Vista DVD.
Bob

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Thanks
by upsett / March 4, 2013 8:48 AM PST
In reply to: Really?

Thanks for your suggest and help.

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Answer
Thank You, for answering and the help.
by upsett / March 4, 2013 8:31 AM PST

I tried the recovery disc and they didn't help. neither did backup system.

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Tell more about the recovery disc.
by R. Proffitt Forum moderator / March 4, 2013 8:34 AM PST

Sometimes folk tinker with the BIOS settings and can't boot the recovery/restore discs. If that does not boot, order new ones.

There is no known method to use the CD KEY on the HP for other Vista DVDs. So that's a good explanation why it's not genuine.
Bob

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Don't think of that.
by upsett / March 4, 2013 8:43 AM PST

No it did come pre installed,I'm not trying get in any trouble. Thanks that might be the problem and I'm going have to order new recovery discs. I made the ones I have now from the computer when I first got it. Thank You again for suggesting.

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No trouble at all. But is there more to the story?
by R. Proffitt Forum moderator / March 4, 2013 8:52 AM PST
In reply to: Don't think of that.

One owner didn't share they changed the motherboard. Details matter. I'm guessing at things here any clarity helps.
Bob

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thank you
by upsett / March 4, 2013 8:51 AM PST

Thank You,so for your answering and your suggesting.

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