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Onkyo TX-NR809 Quality Problems

by easysoul / October 15, 2011 4:51 AM PDT

Does anyone know if Onkyo has addressed the reliability problems with the NR809?
In particular, the HDMI dropout; the sound dropout when the TV switches from HD to SD (such as switching to a commercial), etc.
The list was getting long the last time I checked.
And I'd love to hear if they are patching anything with firmware updates.

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I'd check AVS forum to be certain
by Pepe7 / October 15, 2011 6:44 AM PDT
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Onkyo HDMI Problems NR Series AVR - No Audio or Network
by midtennesseeaudio / February 13, 2012 10:33 AM PST

No Onkyo hasn't addressed faulty HDMI issues

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Nope...and there are other problems!
by OldSerb / May 15, 2012 9:22 AM PDT

I purchased one in 12/2011. For the first 5 months, it was simply FLAWLESS! No audio problems. No video problems. NOTHING!

Of course, that was then. As of today, only 6 months past purchase, the TX-NR809 is a $1000 paperweight. It completely shut off on me while I was playing online via my PS3. It displayed "CHECK SP WIRE" on the display. I completed the instructions as stated in Onkyo's "Troubleshooting" section of their owner's manual. And it worked...well, almost. It worked for like 12 more hours.

As of this morning (only 2 days since this issue began), the unit now will NOT turn on at all. I tried to reset the unit to its factory default settings. NOTHING! It's now completely useless! I read online that these things were buggy. I chose not to believe it, but they are completely buggy. My sister bought a Sony receiver for under $300 and it's working FLAWLESSLY for over 6 months now with similar features as my TX-NR809. Sad when Sony makes sure that their products work for months (hell, my PS3 has worked flawlessly since 2007!) and yet, this receiver from Onkyo dies after less than 6 full months of use.

I'm just glad that the company has a 2 year warranty on them. It's so going in for repairs! No excuse for a gently used receiver to blow up within 6 months time, especially for the price that Onkyo is charging! My personal recommendation: STAY AWAY FROM THIS RECEIVER!

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I replaced my dad's speaker wires...
by Pepe7 / May 15, 2012 3:42 PM PDT

...and that message went away. Have you tried this option yet?

There is some degree of variability in these electronic products. OTOH, my experience with Onkyo is pretty good compared to Sony. [If you've ever had the pleasure of having to communicate with Sony customer service you will know what I mean(!)] And FWIW, there are plenty of people who have had problems with their PS3s. Perhaps you were lucky w/ the PS3 and not so lucky with the Onkyo? <shrug>

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